Alexandro Furniture & Mattress

Amazing service quick delivery low prices only furniture place id go to love them

Avoid these people, I went to the store and placed an order. They priced me a sofa for $1,200. I went online and on their own website and the sofa was half priced, I then called to cancel the order and the rep said it could not be canceled even though it wasn't delivered yet.

Horrible customer service, everything was great when I was at the store but once I paid and left, no one is available to speak. I purchased over 3,000 dollars in furniture and now no one picks up the phone to let me know when my items are supposed to be delivered. I have been calling since last week and I live out of state. Now I need to make the trip back to NY to return to the store to request a refund.

The entire store is incredibly overpriced, I don’t care to know how business is going lately but I can’t imagine it’s doing too well considering there location. And the customer service is horrible. Why are there 5 different people lounging on the second floor (where check out is apparently) and only one customer in at the time (me) and yet I still had to wait for service. They didn’t even notice I was there; waiting on them so I could pay. I honestly wanted to walk out, thinking about it now I should have. I originally came in looking for a bed, but when I saw the prices, matched with there lack of customers and the poor customer service shown; I pocketed my money and googled the nearest furniture store in the area. I made the right choice.

I bought a bed, and the delivery took over seven weeks. Ohh! Yeah after they complete the delivery, they will not take the trash to their warehouse. So be mindful about dealing with a lot of boxes after you get your stuff.