American Furniture Warehouse

Absolutely love the vibe here. As someone with customer service experience, its refreshing to be seen and served with simple kindness instead of pushing me just to buy. Not only that the quality of the furniture in my home from here is amazing and comfortable with durable quality. Definitely recommend coming here for great and chill service, with variety and quality of product.

Initial experience was very good. Helpful staff, not pushy. 2 years later when our $2100 couch broke where it shouldn't have, I opened it up to repair it. What found was particle board, staples, and scrap wood of the worst quality I've ever seen. The main load bearing front support 1x6 particle board snapped on an empty space. The wood only had 1.25" of viable support. We're talking about wood that wouldn't make the scrap bin at Home Depot. As I looked further, there were misfired staples everywhere that completely missed their mark. I think my 12 year old could have done a better job assembling it. The mid crossmember is actual three scrap pieces of 1x4 nailed together. The padding between the springs and the top fabric isn't one piece from a roll. It's scrap pieces just shoved in there. One section didn't even have any padding. I've bought better quality remanufactured furniture in TJ, for $1500 cheaper. I'd think again before buying anything from this place.

Great service in the shower room. My Salesman Roger was great and very helpful. He got me all set up! The delivery crew also did a great job and were very friendly. It was all so easy. I will buy more furniture in future and I am telling everyone to go to…! Thank You for everything.

Have bought over 10+ items from this location without issue. But we ordered 2 shelf units and a recliner at the beginning of June that were supposed to arrive today (14th) about 2 weeks after we had purchased them. We called store today and recliner is now expected to be another 3 weeks out (over a month since purchase) and was told on the phone our 2 shelves where ready for pickup and drove down to find out they are still sitting in an Arizona store and are actually not in yet so couldn’t pick them up. Been a headache for this whole transaction.

I bought a couch, entertainment stand and area rug. I was told they had all the furniture I bought. A day out from the delivery date, they call me to notify me my couch didn’t get to their warehouse yet… when they said they had it. So I was then told it would be a day late. Okay, annoying, but fine. I call them to discuss when it will be delivered the following day, when they inform me that they never rescheduled the delivery and only put in their notes to reschedule it. I had told them, on multiple occasions that it needed to be delivered that week, as I’d be out of town. And they assured me that all the furniture was available and would be delivered in two days. I was lied to, and you’d think you’d get at least adequate treatment when you spend this kind of money. I canceled the entire order and I refuse to ever spend a dime here. Completely wasted my time, they could’ve just told me it wasn’t available and I would’ve shopped elsewhere to begin with. These people are inconsiderate of other people’s time.