Ashley Store

Five stars, shopping experience at the Burbank store was nice. Clean, well lit and a very pleasant atmosphere. The service was nice and friendly with everyone very friendly. We were able to get the best deal possible and we got a great price! I highly recommend this store although very persistent service. You can always let them know that you need some space to make decisions and they will point you in the right direction and location of what you’re looking for and come back to you when you’re ready. Setting updates for delivery couldn’t have been easier. Again, overall, the great experience.

From the moment we walked through the doors, Joseph made us feel incredibly welcomed. He didn’t just greet us—he personally came over, introduced himself with a friendly smile, and walked with us throughout the entire store. It wasn’t one of those quick “let me know if you need help” greetings. Joseph genuinely took the time to guide us, step by step, answering every single question we had with honesty, knowledge, and patience. We’re in the middle of preparing to move into our new home, and Joseph went above and beyond to help us get inspired and come up with amazing ideas. He listened carefully to our needs, gave thoughtful suggestions, and helped us put together a detailed portfolio for our future setup. His attention to detail and creativity made the whole process not only easier, but actually fun and exciting. One thing that truly stood out was how patient and kind he was with our kids. As any parent knows, shopping with little ones can be a challenge, but Joseph treated them with kindness and made sure they felt included too. It meant a lot to us as a family that he never made us feel like an inconvenience or rushed—if anything, he made us feel like a priority. Joseph turned what could’ve been a stressful and overwhelming visit into a special and memorable experience. It’s rare to find someone who genuinely cares and takes pride in their work the way he does. Thank you so much, Joseph, for treating us like more than just customers. You helped make our first step toward our new home feel extra special, and we truly appreciate it!

Thank you to phillip the sales floor manager. For using his bilingual skills to help my mother understand our purchase. We used a lending company and he walked us through and went above and beyond to secure our purchase. He was very kind and resourceful. We will definitely be contacting him again.

James and Vahan helped us with our new couch. They were a dream to work with. They knew exactly what we were looking for and helped us narrow down the options. Fantastic customer support. Amazing communication. Overall a phenomenal experience. We would work with them again in a heartbeat. 10/10. We will be coming back for your next purchase.

I recently visited the Burbank store to buy furniture for my family room and was more than happy with the service I received. The sales representative, Michael Hanna, was extremely patient and very helpful throughout the whole process. He took the time to answer all my questions and helped me find exactly what I needed. Michael even gave me a better deal than I expected, which made the experience even better. I am very happy with my purchase and highly recommend visiting this store and asking for Michael Hanna for excellent customer service.