Mattress Firm Burbank Town Center

Ace and Stephanie were amazing! They provided tremendous help in finding the best mattress for my needs. I'm very happy with my purchase and everything came together great - from the delivery and setup to hauling the old mattress back. Their customer service was exceptional and made the entire experience smooth and stress-free. Highly recommend this location!

I had an exceptional experience the other day at the Burbank showroom, specifically due to the exemplary professionalism of sales associate, Sunny. To provide some context, I entered Mattress Firm with absolutely no intention of making a purchase. My explicit plan for the day was simply to browse the inventory and then immediately proceed to a competitor's showroom—Sit 'n Sleep—to compare competitive models, pricing, and policies before making a final financial commitment. However, Sunny completely shifted my trajectory. From the moment I walked through the door, he welcomed me with a genuinely friendly, consultative, and low-pressure demeanor. Rather than deploying aggressive sales tactics, he took the time to understand my specific sleep preferences, physical requirements, and expectations for for a new bed. His deep roduct knowledge was immediately apparent as he guided me toward the models best suited to my needs. What ultimately converted me from a casual browser into an immediate buyer was Sunny's resourcefulness and commitment to closing the deal. He structured an incredibly competitive offer, pairing the right product with a value-driven incentive structure that made it hard to walk away. Because of his transparent communication, high professional standards, and the excellent terms he provided, I made the decision to bypass the competitor entirely and secure a mattress and base purchase on the spot. As a consumer, I highly value efficiency, competence, and respect for my time. Sunny exceeded expectations in every single category. He is a tremendous asset to your Burbank team and an outstanding representative of the Mattress Firm brand.

Sunny and Ace are super cool and great to work with. We are super happy with our purchase. They took their time to show us around the store, and made sure that we knew all the options before we made our choice. Deals were good, and I left feeling like a winner ❤️ Thank you

I had the best experience shopping at mattress firm. It all because of Stephanie. She was very attentive and welcoming from the moment we stepped into the building. I felt like I was being helped out by a friend. With her guidance and help I found the perfect mattress for me. She made sure all my needs were met. I didn’t hesitate to buy once I found my comfy and affordable queen bed. Very grateful I was assisted by Stephanie today. She gave me the reassurance and comfort I needed to make an important decision. We need more humans and workers like her!

If you need a mattress that will CHANGE YOUR SLEEP LIFE, you need to visit these guys!! Stephanie specifically is a lifesaver and just the absolute best. So patient, kind, understanding, and hard-working. She actually listened to us and what we could handle budget-wise, and wound up finding us an incredible deal on a perfect mattress that worked for both a firm sleeper (him) and a soft sleeper (me). A miracle haha! Anyway, ALSOOO after some snafus with the cash back rebate financing deal, she also took the time to help us solve that. The product (Tempur-Pedic Medium Hybrid Cool Breeze) is GREAT—and I can truly say that after sleeping on it for more than half a year! My husband is getting the best sleep since we moved, and I can’t wait to get back to the bed after long trips. But what sets the experience apart is that the PEOPLE at this location are wonderful too, and you can stay in contact with them long after your purchase is complete if something comes up. Just all around a great experience :)