Ashley Store

Decent inventory and fairly clean. I was approached by staff twice asking if I needed help with anything and I told them I was just looking and they actually left me alone and let me tour the store without nagging me. A step up above average furniture and decent prices overall. I would recommend.

I stumbled across Ashley’s Black Friday Sale and was very pleasantly pleased with my purchases, one of which was my Manager’s Special dining room set, assembly was not bad at all (it took me not even an hour). Kay did an amazing job assisting me with thinking through some of my choices and locating items. I didn’t pay for the assembly but the delivery guys were good to make a timely and ventless delivery.

Greeted warmly by Amir Khan at the Conroe Ashley store- NOT pushy at all - told him exactly what we needed and he pointed out his favorite which happened to be ours as well! Easiest furniture purchase ever- and very enjoyable- we’ll definitely ask for Amir next time we go in

Karina greeted me as soon as I walked in. I told her what I wanted and she showed me several options. I left for a few hours to think about it but when I returned, she was with another customer, but still acknowledged me. She notified her manager, Evan, who immediately came over and assisted me. They both showed excellent customer service and I am pleased to say I purchased new bedroom furniture.

The salesman and night manager were very courteous. They sold me a dining room server that was on clearance at 50% off. Unfortunately, they called me two days later and informed me that the dining room server was the wrong one and was not to be sold as it was a display model and that if I wanted the server I purchased that I had to pay an additional $100 plus tax. I arrived at 11:00 the next day as that’s the time I was informed they would be open. Two employees were outside waiting for the manager to show up and open the store. They said they didn’t open until noon. I finally got in and explained the situation and the gentleman I talked to was not nice. He said the salesman and his manager were stupid multiple times for making this kind of mistake. I thought he was very unprofessional and almost hostile. Yes, they made a mistake that cost the store over $500. But it was not my fault that the mistake was made. I paid the difference to get the server as that’s what I wanted. The experience just left a very bad impression. They originally scanned the sticker inside of the cabinet and processed the sale based on the product, so I am not sure how they now could say it was the wrong server. Shouldn’t they have given it to me for the price I originally paid for it? I wanted that server so I felt that I had no choice. I have shopped at this store before and never had such an upsetting experience.