Ashley Store

It’s been almost 2 months and I’m still beyond salty about what happened so I have decided to edit my review to forewarn others. To give you some background, I moved across the country, splitting households and looking for a new furniture for my daughter. We visited the store twice looking at options and I was between a set at Bob’s and Ashley. We found a really pretty white dresser set on the floor and asked the saleswoman if she could price it up. The total she gave me was substantially less than what was on the ticket. I said “is that right?” no less than 3 times.. not only did she double check she called her manager over to look over her shoulder as she was in training. They even commented “it must be the MLK sale. That’s a great deal.” the total price was approximately $500 for two dressers. Online these same dressers were about $1500+ delivery. Even when I was checking out, the ladies at the register were surprised it was in stock to deliver that coming Saturday. Cut to Saturday…. A truck arrives and they start bringing off two dressers that are nothing like what I ordered. One even had damage to the leg where the fake wood was peeling off. I said this is absolutely not what I ordered, and they told me I had to refuse delivery, and that I should go to the store to figure out what happened. What happened was the saleswoman put in the wrong item numbers. Or added a number that didn’t even exist. The store manager, Mindy, was in shock and told me she would have to talk to her district manager to see if they could honor the original price but doubted it. But they couldn’t do anything until they were returned to the warehouse. This took days because of a big snowstorm. However, I called multiple times and left multiple messages and did not get a return phone call. I waited 8 days, until I went back into the store. She told me that they could take $200 off. I was incomplete disbelief. She said she would call the district manager again and see if he could do more. She called me later and told me he could offer up to $300 off. At this point, I would’ve still owed over $800 to get the original set that was promised to me… the one that two different people confirmed was the correct price. I said “never mind. I just want my money back.” Not only that, I had to go back into the store to receive the refund. When I went in, I talked to the original saleswoman. She was lovely, and as I said, she was in training and I don’t believe it should be held against her, seeing as she asked a manager to double check her work. Everyone makes mistakes. In my entire life, I have never dealt with such incompetence, rudeness, and a company that absolutely just didn’t care about the situation, or that the error that was 100% on their end. They did not care to honor their word. They also didn’t care that I was eyeballing about $3000 worth of additional furniture, (a sofabed and a big dining set) and I was waiting for some move reimbursements from work to purchase. So they lost that sale in the end. They also lost future sales for the entire company because I will never step foot in an Ashley furniture again in my life, nor will my family or my friends, because trust me I have told everyone I know and even those who have years of retail experience were in disbelief. So I hope it was worth. Your closest competitor down the road got my money in the end. All $4k of it.

My sales representative Eric did a great job assisting me with selecting my furniture at Ashley’s Furniture!! The store has a great selection and the staff is very knowledgeable they will ensure you get your furniture on time!!

The sales representatives (Eric Boozer) were stunning, also the lady that checked me out. I gave five Stars because soon I walked in I was met with great customer service, he was really knowledgeable and helpful. The price was just right. The store was really clean. I’m glad I left the Columbia Maryland store unsatisfied and came here. Eric keep up the good work and I’ll return for your great customer service soon!

I had a some pretty specific limitations to furnish a small space. Geoff was so helpful in helping me find the perfect pieces. He understood immediately what I was looking for and gave great advice with color and fabrics as well. Thank you the laughs, Geoff, and for actually making furniture shopping fun!

I came to Ashley, Glen Burnie to purchase a recliner. I was greeted by Eric. He asked my preferences, showed me a few recliners and I found exactly what I was looking for. Even better. It was on sale! The process was quick and painless. I appreciate that he didn't try to sell me additional furniture. I'll definitely come back to purchase furniture in the future.