Ashley Store

I purchased 2 bed frames by $967.99 from Ashley on 10/5/25 paying $167.99 as deposit and remaining by store credit card loan. On 10/11/2025 they delivered the products and took my approval of delivery. After careful checking I found that both of the bed frame has some issue 1. In queen bed- the front frame delivered without color and was not fit properly, the screw hole come out 2. The king bed - One of the front frames was not delivered (Displayed in the store) I went to the shop on Sunday (10/12/2025) and complained the issue and they provide a phone number. On Monday (10/13/2025) I contacted the number and request for repair/replacement. Today someone contacted from the shop and said that they can fix the queen bed but cannot do anything for the king bed. Then I responded to return the items. However, they are now asking additional $150 for returning the bed. How can it be possible after delivering some defective item to the customer you ask additional money to return back.

Best experience ever from amad and sana thank you guys for all your help I didn't have enough 200 off and they took care of me best birthday present ever. I went to three different Ashley's looking for my budget and they really helped me out bless them.

I had an excellent experience at Ashley Furniture in Columbia, Maryland! I purchased a living room set and I am very happy with the in-store service I received. Alex, Hamad, and Rubab were outstanding. They were knowledgeable, patient, and genuinely helpful throughout the entire process. They made everything smooth and stress-free, answered all of my questions, and helped me secure a really great price on my furniture. What I appreciated most was how efficient they were — they got me in and out fairly quickly while still making sure I felt confident in my purchase. Highly recommend this location, and definitely ask for Alex, Hamad, and Rubab if you stop by!

I had a great experience at Ashley Furniture thanks to Dominique! She spent over two hours with me helping me choose the perfect sofa set and was incredibly patient the entire time. She really took the time to understand what I wanted and made sure I was confident in my decision. On top of that, she helped me get a great deal. I truly appreciate her professionalism and outstanding customer service!

Nice furniture with fair pricing in today's economy. Everyone is cordial and kind. Salesman was professional and patient as he let us explore with no intent to purchase just browse while we wait in dinner reservation. The store owners are cool- Work with you a little- which is great, but you know they have to make their profit. It's business. Well- we're awaiting the morning room dining set as it takes 6weeks to build and transport. It should be really nice in our home.