Ashley Store

Will is an amazing associate! He helped us with everything we needed and more. He answered all of our questions as well. If you come here, look for him ;)

I truly dislike writing bad reviews for a business since I'm a business owner myself and strongly support small business. Unfortunately, my wife and I have had an awful experience with customer support at Ashley. We purchased a sofa recliner in Spring of 2025 and the salesman encouraged us to purchase the extended warranty after we discussed having pets. He assured us that this warranty will cover any damage and the store would fix or replace after damage. We kept the sofa covered to keep off dog hair and was surprised when we removed it after five months that the material was pulling away throughout the cushions. We submitted the paperwork for the warranty, and it was denied saying it does not cover natural wear and tear. I have lived in my house over 20 years and my furniture did not wear like this sofa. I understand that Ashley employees did not build this sofa, but when I visited the store three times to discuss my concerns with a manager, the staff seemed indifferent and kept telling me a manager would be in touch after taking my number. This was over two months ago, and an employee never reached out to us. Sorry to be so lengthy, but the whole experience has been frustrating. Also, please be aware that if you purchase furniture and don't want to pay a $200 delivery, you need to go to Roanoke two hours away to pick up your furniture. I would advise against shopping in this Ashley store.

Jay was amazing with us while we were shopping for a new sectional and dinning room set. We had our one year old with us and he didn’t skip a beat. He worked with us and tried to show us multiple options. Jay was super kind and very professional! Highly recommend.

We worked with Jay Hamblin and he was terrific. He was well informed and helped us with our choices and our delivery needs. We’d definitely return in the future. Sue and Reg

Jay was great! Came in looking for a new couch for the house and knew about what we were looking for. Jay was able to quickly point us in the right direction and got us exactly what we needed. We will definitely be back for future furniture purchases!