Ashley Store

Brenna is AMAZING!!! Helped us weigh out all our options pointing out what features would fit our needs in each sectional we looked it. It was never about getting us in what was more expensive which is unlike many sales people. She helped us get what we needed and at a price we could afford! 10/10 recommend her, the financing staff and the manager! Everyone was super friendly and not pushy at all! We will definitely be back next time we need to make a furniture purchase!

We came in needing to furnish our entire home from scratch. We were immediately greeted at the door by Joshua. He was so helpful and friendly. He allowed us to browse and was patient and readily available for any questions that we had. They have a variety of styles in stock here, and the pricing was fair. They are even able to adjust some of the models to match your budget. We’re not an easy couple to shop for, but Joshua helped find us items for the living and bedrooms. Thanks so much for making it happen Joshua!

Well, first off I don’t like leaving negative comments but it was a nightmare. We are trying to furnish our new home. My daughter found a bed she likes at Ashley’s Lubbock so we decided to order all the bedroom sets for all 3 of our kids’ rooms. They were friendly and helpful alright(got to make the sales!.) Our delivery date was scheduled December 2nd. We made sure of the date and confirmed with a manager and the sales person because we were going to be out of town before that date and on December 6th we scheduled our move in date, invited several friends and family for a celebration, and have someone scheduled to cater dinner. I never got any call or text message to confirm. On December 2nd, I waited from 9am till past noon for the delivery that never showed up. I searched my junk email and found out that our delivery date was rescheduled on November 28th while we were out of town, but since we did not see the email and couldn’t confirm, they canceled. I called the manager and found out that they entered the last digit of my phone number incorrectly and that’s the reason why we never got a call. They then tried to reschedule for December 8th, but I refused because of the scheduled event and invitations. We needed those beds so we can sleep there after the celebration. The manager said he will get it fixed! That never happened. I had to call over and over to find out about the delivery. We had to cancel and reschedule everything last minute! I got over it, they gave us 20% discount, and we didn’t want to be searching for new beds during the holidays. We agreed for the delivery on the 8th. The 8th came and the sets showed up! Then a few minutes later the delivery guys that were assembling the beds told me that they are missing a dresser and the drawers that comes with one of the bed sets. He suggested to call the manager or the sales person because he confirmed with someone that it was not ordered. My wife messaged our sales person, Manuel. His response was, “What do you want me to do about it? I’m off today! I ordered everything!” That prompted me to write this! I was in service industry for a long time as a restaurant owner. And that is completely unacceptable.

Trevor worked very hard to earn our business. He did not pressure us at all. He moved a whole sectional around to how I would need the pieces so that I could visualize it. He let us leave to go home and measure and when we came back, he had several new suggestions for us. It was a great experience.

Our experience with Ashley Homes was excellent due to Trevor and the team at Lubbock. Trevor is awesome. His attention to detail and patience with our taste orientation while being being able to meet our price evaluation was greatly appreciated 👏. We will remind Trevor and this team any of our family and friends.