Ashley Store

We just bought a new couch and chair through this Ashley store and had an awesome experience. We were helped by Brian, who was super friendly, helpful, and knowledgeable! He didn’t hover but was always ready to answer questions when we had some or help us with the final details of our purchase. The store had a wide variety of furniture and the delivery process was super easy. We were able to book the delivery day we wanted with no issues. Overall would definitely recommend purchasing from this location!

We purchase at south County a “Dreamer” couch two weeks ago. Today, they tried to deliver the wrong furniture, a single recliner not a sofa. $1,000 difference. The sale person must have ordered the wrong piece. The manager can’t fix the problem, we have to pay $1000 extra for the “Dreamer” couch. We are not paying extra $1000 for their mistake. We told the manager that we’re gonna go to Carol House Furniture. Guess what the manager said “ oh I understand and I don’t blame you”. Wow, what kind of issues have they had for that to be the response.

I love furniture shopping. And we went to Ashley bc of their huge selection. Brian Owen's was our representative. He was very friendly, helpful, and knowledgeable. Brian showed us patience as we went around the store searching for the items we were looking for. I highly recommend working with Brian if you shop home furniture. We went with a 5 piece sectional couch and an eight chair dining room set. The price was great for our budget and we got a great deal. It was a bit unfortunate that we couldn't find a few extra items that we had intended to buy, but we will continue our search. Great work, Brian, and keep up the excellent job!

*Edited at the bottom" Laughably bad service. Got a message saying I would have a delivery from 5-7pm the next day. Then a text the next morning saying estimated around 3pm. Didn't get there till 930pm. When they got there one of the movers was asleep the other over worked. I had to help move the couch which made spending the delivery money pointless. Gets worse. They brought the wrong half of the couch. Now I have half a sectional and no notice of if this mistake will be fixed or if I will have to stay up waiting until 930 next week. And I'm pretty sure it will be me calling in the morning to get this settled. Comfy couch but infuriating service. Hope the one driver doing all the work gets paid more. Edit: Thought they fixed it called me on delivery day saying they don't have it waited two weeks and they brought the wrong couch side again. I can't make this up what a joke. Then had the nerve to say they would just cancel the order and I can re order after they charged me for half a couch already. Like I'm gonna pick this couch up my self and get rid of it now. Offered me 10% off this place isn't serious. Edit even after owner replies. They didn't apply the discount until I called again don't use this company they will screw you over. Gonna request a full refund after weeks of back and forth.

I always have a great experience at Ashley. We knew exactly what we wanted and they had it available at the price we found online. We completed our transaction quickly and efficiently and will be getting our loveseat next week. I recommend them without hesitation!