Ashley Store

I have been shopping at Ashley’s for years. This is why I went back to them. However, when I received my furniture several items were damaged. Some needed a technician to repair. I purchased my furniture in January and They cannot schedule an appointment until March. I get a call that my phone says it’s from Ashleys wanting me to reschedule to February 23. I said great, yes. Come February 23rd no technician updated for time frame. I call and because I didn’t answer email instead of phone call no technician was rescheduled. If it’s not right the first time delivered good luck. Also, delivery people couldn’t speak English.

We walked into Ashley to just look at their bed frames, but found ourselves testing out almost every mattress the store had to offer. Alex Keim was extremely knowledgeable and patient as we tested well over 10 different mattresses not knowing what we were looking for. He listened to what we wanted out of a mattress and was not trying to push us into a sale when we decided to think on our decision. We came back the following day and he was just as helpful and we closed a deal that we were happy with. We also talked to Krystal and she was a very helpful and nice sales associate.

Connee was amazing. She was extremely helpful and patient (which meant a lot because I’m autistic). Connee and her supervisor worked magic in order to get me the items that I wanted. I appreciate the level of customer service that was provided and I cannot wait to receive my items.

The designers Connie and Cassandra were a tremendous help. They found the perfect table I was looking for. The previous comment was posted before the entire Ashley experience was completed, so I am recanting my original 5 star rating. I ordered 2 sets of bedroom furniture on 4/10/2025. The order was delivered mid-May on a Saturday after waiting all day the "white glove" technicians/movers arrived about 8pm and didn't finish till approximately 10:30pm. The next morning I inspected the furniture, The bed did not match the dresser and night stand and was assemble incorrectly. I called the store several times to get this resolved. My messages were not returned and they kept telling me to call customer service. I had already called customer service. Besides being unhelpful and rude, they said the store had to do something. This went on and on for weeks. I also ordered 2 tables and 1 did not go with the room. I requested a refund and kept getting denied and got the same answer "there are no refunds". I would have even accepted a store credit, but this was not an option. I had no knowledge of this policy or the sales people ever communicating the no return policy. The 2nd bed arrived 2 weeks later. It was the correct, however only half assembled. There is a 4 foot large box of parts sitting next to the bed still. How this was missed...no idea. The 2nd "white glove" service was also kind enough to leave all packing materials in the living room, along with a few mystery black screws and washers. I called customer service again today (7/5/2025) and they knew nothing about exchanging the bed and the store had to make the request. I called the store AGAIN and was greeted by an unpleasant person Kat. As I was talking she placed me on hold without my knowledge, then the manager Prince came on the line. He was actually helpful and advised he would get the situation rectified. That remains to be seen. After my experience with Ashley, I will never buy from them again. The sales people were great at the beginning, but after they got their money...Ashley was unhelpful, unpleasant, difficult to deal with, and simply didn't care. Hopefully, Ashley will take this feedback constructively and change how they treat their customers.

Where do I start?! Prince was wonderful with assisting me with my purchase. The problems started at the delivery stage. My furniture delivery was delayed. Upon finally receiving the furniture two gentleman that barely spoke engish delivered and set up the furniture. This made communication difficult. I originally ordered a couch with the sofa bed but the couch came without it. I attempted to explain this to the delivery guy. He didn’t want to take it back. They assembled my bed and they struggled to assemble it. Not even a few months later my bed started falling apart. It was under warranty so I filed a claim. Six months went by and all I received was text messages saying parts would be delivered in 2-4 weeks. I called customer service mutiple times and I was told the parts were coming. One rep attempted to get me a refund because I had been waiting so long for the parts. Her manager offered $30(I still have not received it to this day). After waiting six months and having my brother rebuild my bed so I could sleep on it I had to go in the store and speak with a manger. I explained the waiting time, my bed being rebuilt by my brother just so I could sleep on it, and the overall poor service. The following week I received two pieces of wood and legs for my bed. Once again I contacted customer service as that was not sufficient to fix the bed. I was told I had to take more pictures of my bed and send more pictures. At that point it would be determined what would happen. The moral of this story is Ashley furniture doesn’t value their customer once they have your money.