Ashley Store

I recently purchased furniture here and had a great experience. The entire staff is friendly. Nick was wonderful to work with. Kind and super knowledgeable about different materials. I have a big dog, toddler, and teenager. I wanted something that would hold up to those things. Never made me feel rushed (which I really appreciated, because I tend to have a hard time deciding!). The selection was wonderful with so many great options. I couldn’t be happier with my experience and highly recommend this store and definitely ask for Nick!

I had an extremely pleasant time purchasing a new couch for my son’s home. Our sales guy Kam was perfectly aggressive wo being badgery. Let us leave and gave us his number wo getting mine. Helpful and quick when we decided it was a go. Ask for him! Looking forward to a quick and seamless delivery next week.

Very personable sales representative and very happy with our purchase of our new sectional and rug. We’ve purchased from Ashley many times and never disappointed in service,quality of items.

I will not buy anymore furniture from Ashley. Recliner control does not work and I have been waiting all week for someone to come and fix it. They still haven't come. I asked to speak to the manager and they would not transfer me to the manager. Well it has been two weeks and my recliner is still not fixed. Got the run around again and the same Asian guy would not let me talk to a manager or supervisor. They were supposed to have a tech time yesterday. No one showed up. Called again and they didn't know anything about it. He said it would be June 11th for a tech to come and fix it. I told them to come and get their damn chair. Was on the phone yesterday for 45 minutes and got no where. Went to the store in person and was told the repairs are thru another company and they don't have thing to do with repairs. Sorry this is not acceptable. This company represents ashley furniture and they are really giving you crappy service. The Asian guy was very rude and still would not let me talk to a manager or supervisor.

By this point, I am pretty sure we are getting scammed (dramatic but true). We purchased a sectional in early November. It was delivered with cosmetic issues. I struggled to turn it in to get it reviewed because the software was clunky. Then, I was told that a technician would be out the following Saturday. Saturday comes around and by 3:00, no one had showed up. I called and was told that they cancelled. I received no notification of that. I asked if we could just get a discount and call it a wash. I was offered 5% (which was around $20). I declined and I was told someone would be out in mid-December and I would get an email with scheduling options. I wanted another piece to my couch, so I placed an order at the store so I could get the Black Friday discount. Then, a week later in November, I received a text saying my technician for the first piece would be out the next day (less than 12 hours of notice). This did not work, so I rescheduled to the first week of December and requested they just replace the piece completely because I was tired of waiting on this technician. My second piece was supposed to be delivered on November 29. I reached out several times that day and was told it was coming. Finally, I was told that they never loaded it on the truck and they would schedule it for the same day as the original piece. The pieces were supposed to be delivered today. I never received a confirmation text, so I reached out. I was told that they couldn't find information about it. They then reached out and told me the truck was broken and they would try for Saturday. They were only aware we had one piece and didn't actually schedule delivery for the second until I clarified I wanted both pieces delivered. By now, my husband and I are seriously regretting our purchase and are concerned that the furniture will never come. Once our furniture arrives, we will not be doing business with Ashley again.