Ashley Store

Absolutely amazing customer service! Moses was hands down the best - did not try to over sell me simply showed me what I was asking for and listened to what I was needing. I felt very comfortable around him and not once pressured. Great sale on a sectional he showed and it’s on its way!!!

We were in the area visiting family, we decided to stop by Ashley’s to see if we could purchase a furniture set and have it shipped back home to Salinas. We were approached by Moses and he offered his help. He found the perfect furniture for my wife. The purchasing process ran smoothly and Moses was able to help us get a good price and free shipping to our home. We enjoyed having Moses as our salesman, he was professional and kind. Would recommend Ashley’s and Moses as the sales rep to anyone.

We bought a bedroom sets and some couches. The sales person was nice but did not inform us that the couches we had selected were out of stock until we were about to pay. He disclosed that they wouldn’t be available until 8 weeks. We decided to purchase anyway. In regards to the bedroom set we bought, it was a pretty solid wood material, we informed the sales person that the set would need to be delivered upstairs. He assured us there wasn’t going to be any issues or problems and that it was a white glove delivery. Day of delivery came and the delivery people said no one had informed them the bedroom set would be going upstairs. He kept telling me over and over that the two of them could not take the dresser upstairs and he wanted me agree to reschedule the delivery. I did express immense frustration because we clearly told the store the set was for upstairs. After back and forth calls with their manager and the store I spoke to someone and they said they could deliver the bedroom set with our upcoming couches delivery, which was about 8 weeks out. I was so mad at this suggestion and I’m sure I wasn’t too nice when I told the manager that they needed to fix the issue and send someone else to help deliver, or schedule a delivery in a couple of days. She said something like “it’s not the delivery persons fault, it’s not our fault and it’s not your fault, it’s no one’s fault that these things happen” and I said, “I’m gonna stop you right there, it is not the delivery peoples fault and it is not our fault, but it is Ashley’s furniture fault, because they dropped the ball after I told them it would be going upstairs they should have sent enough people to deliver” long story short, they listened and made it right. The two gentlemen reluctantly agreed to take the dresser upstairs, and they did so without hurting themselves and just a scratch to my wall. But it was so frustrating to have to beg for them to do the right thing when it was their fault for not noting that the dresser would be going upstairs. So people with two story homes, please make sure they write notes for the delivery company otherwise they will refuse to deliver and you will get stuck waiting additional weeks.

The whole experience with Ashleys furniture was amazing. We felt no pressure while shopping. The gentleman who helped us was very helpful and took the time to look up add-ons and different colors and styles of different items that my boyfriend and I were looking at to help us put together something that worked for us. when it came to Delivery Ashley‘s has a Text Line from AI that keeps you posted and updated almost daily on the status of your order. With a simple reply to the text You can confirm delivery change adjust delivery dates so that was really nice. Then the morning of my expected delivery date I got a text message that included the information of my driver and a little map where I can track him so I knew how close he was getting to delivering my items . The delivery gentleman named Roberto and his helper were super kind very respectful, gently put together my furniture cleaned up after themselves All in a short period of time in and out. The delivery was definitely done earlier than I expected so I have the rest of my day to enjoy my new furniture delivery. Thank you again, Roberto and thank you again Ashley‘s furniture me and my boyfriend are very happy.

When I walk into the store, I enjoyed all the view of the furniture and then I went shopping online and found it on Visalia Ashley Furniture. I got great service quality furniture. Good report services was good. Customer service was good. All my experience was very excellent and I have no photos.