Bassett Of Cool Springs
Franklin, TN
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Current promotions include the Summer Design Event at Bassett of Cool Springs, offering special deals and discounts.
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Real Google reviews from nearby shoppers
Average rating 4.8 · 175 reviews
Last updated Jul 7, 2026
Chris was very helpful and was very pleasant to work with. The delivery team was careful, efficient, friendly and polite. We’re very happy with the pieces we’ve received so far, looking forward to receiving the rest of the order.
View on GoogleOver all great experiences dealing with this location my issue is where the put the furniture together. We got our bed with part missing. Staff didn’t have the parts needed. We were shipped parts to fix the issue. However the pieces we were given were not the ones needed. So we’re still waiting on our bed to be 100% completed.
View on GoogleMy home feels more complete, more intentional, and honestly more like me now. I’m incredibly thankful for the experience and would recommend him to anyone looking for someone who truly goes above and beyond.
View on GoogleExcellent merchandise quality and vignettes inspire dreams of home or office decorating for beauty, comfort, and functionality. Edgy, classic, modern, midcentury, traditional, beach, HGTV inspired...whatever your style. Cathy Meadows was skilled, knowledgeable, and patient beyond belief as she worked with us. I'm slow to make decisions (took me 4 visits to the store), but she never made me feel so. She remained helpful, patient, and encouraging. She was available without hovering. Now we can't wait for the delivery of our new custom made sofa and chair! Thanks so much, Cathy Meadows and Bassett of Cool Springs. -------------------- Now a year later we are still loving our purchases! We have recently moved and our furniture purchases work as well here as in our previous house, sure sign of a wise purchase. Once again, thank you, Cathy Meadows and Bassett of Cool Springs.
View on GoogleMrs. Cathy was amazing to work with. She invested so much time in helping me find the right piece for our living room after experiencing a nightmare with another store. She helped me with layout options for the room, fabric choices, quality choices, measurements. I mean, she went above and beyond just simply selling me furniture. She was kind and patient and just super lovely to work with. The couch turned out great. But even better was my experience with her!
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