Sleep Number

Kathryn was amazing she really gives you that white glove experience that you expect from a company like sleep number. She was easy to work with and knowledgeable about all the products. Sleep numbers sell themselves in my opinion but there are nuances to each model and she was well equipped to help me dial in what I need in a bed and the different aspects to keep in mind I’ll definitely be returning!

Cannot wait to receive our new bed!!! I had such a wonderful experience with Justin at the Cool Springs store. He is very knowledgeable, friendly and professional. He went above and beyond to make sure we were happy with everything. It is so refreshing to know that excellent customer service still exists. I would highly recommend Sleep Number!

Justin was so helpful! I brought home 2 pillows for side-sleepers, and they are SO much better than my old pillows. Thanks!!!

I recently had an amazing experience with the Sleep Number store in Cool Springs, TN. Justin was my clerk, and he went above and beyond to help me order exactly the product I wanted while saving me some money. Best of all, he handled everything remotely, sparing me a trip to the store during this hectic holiday season. Highly recommend Justin and this location—top-notch service!

We have been very dissatisfied with our Sleep Number bed, especially considering the price we paid (nearly $10,000). The bed has been unreliable—sometimes it works, sometimes it doesn’t—and now a major piece has stopped working altogether after only five years. When we reached out for warranty support, we were directed to Leggett & Platt. Unfortunately, the process has been extremely frustrating. We had to wait over a month just to receive a remote in the mail to diagnose the issue. Once diagnosed, we were told the warranty is not truly a full warranty—it only prorates the cost of replacement parts, which we still have to pay for. On top of that, we are responsible for finding and paying our own technician to install the parts once they arrive. There’s no guarantee that the parts being sent will even resolve the issue. The customer service experience with Leggett & Platt has been very disappointing. Representatives have been rude, and their systems are outdated, making it difficult to get accurate information. I would strongly recommend that anyone purchasing a Sleep Number bed keep all documentation related to their purchase and warranty, as the company’s records are unreliable. Overall, this has been a terrible experience. We are extremely disappointed and would never purchase a Sleep Number bed again.