Blackberry Creek Mattress & Stressless Store

We just ordered our second Stressless chair because they are so comfortable. We love the customization and color options for the leather and wood finishes. And you can’t beat the helpfulness of the staff - Brandon and Rebecca are awesome!!!

The store is well located and so close to us in Beech Mountain! They answered all our questions and where very patient! Great customer service!! Will definitely come back again

Vance helped me pick out a mattress today and it was a smooth easy process. He was very informative and thorough and the mattress and pillow were in stock!

I called when they opened on a Friday morning. This is the last move-in weekend before students started at AppState for the fall. So of course, most things are sold out. My daughter needed a mattress to move into her apartment same day. Yes we had one reserved already at matches from but they lost it somehow. In any event here we were last minute trying to get a mattress.. We were fortunate enough to get Rebecca Haley at BlackBerry Mattress. She is very nice sales person, but what’s more is that She’s a very nice person in general to have helped me in this stressful situation Last minute. When I spoke to her on the phone, she assured me that they had things in stock that would be available to pick up today, She Also listened to our preferences and And made a “personalized list” of the availability, etc., before we even arrive to the Store! When we got there, she was ready with the list in hand to show us what we needed and had all the answers. This was very unexpected service last minute. We had to drive to the location about 8 miles outside of downtown, however it was Worth It as a very good customer service experience and * I can’t express parents enough, that this is where you want to go for good service and good mattress options in Boone for your students. Rebecca also had headboards and pillows that also helped cross off things on our shopping list. Lastly, most amazing thing was she got the mattress delivered in mere hours to my daughter’s apartment. Speaking of which the delivery team that was on staff was Extra to help this day named Daniel and Bryce and they too were very kind. In fact, we got to my daughter’s apartment around the same time as they did and they were kind enough to even wait a few minutes for us to get the key to let them in and they set up the bed frame and the headboard and all that for us without even having to ask. GREAT customer service was experience all around with BlackBerry Mattress’s and I will be using them for our future needs and making sure That every parent that I know that has students at AppState Are aware of the amazing customer service experience which Was a polar opposite to our experience at other places like Mattress firm.

The website said free pillow but am required to do a review if I want to use the credit to upgrade :( Still a nice store and positive experience overall. If not for the pillow thing I’d give 5 stars