City Wide Mattress

We have been going to City Wide for our mattresses for over 20 years. Ross was great to work with and made sure that we were happy with our purchase. He gives to our local communities and is very generous. Hope everyone stops in to support our local small businesses - especially City Wide!

While we had a good experience trying out mattress selection and purchasing that is where it ended. We purchased a mattress on June 20th. We were told it would be in the next week but delivery, because of the holiday might delay delivery. After the 4th I called the store & was told by Ross it wasn't in but he was watching for it. The following week I called about getting a frame, he said he would put it on the order. We now have been sleeping with our mattresses on the floor for 2 weeks. I asked if we could come in & get frame he said don't worry the guys will bring it. The next week my husband stopped in to the store and talked to Ross about the frame and the delay. He said he understood our frustration. It will be here by Wednesday he said. On Wednesday we called & told him if it wasn't here by Friday we were asking for a refund & cancelation of order. On Thursday he called, said it was in & would be delivered next day. They came and NO FRAME. We called & said he had 30 min to get one here. He called back and said the guys needed to come back & it would be 45-60 min. My husband blew, Ross said he would give us refund. My husband went right over (10 min away) as he walked in Ross handed him an envelope, never said a word which was one of the main problems. Not 1x during that month did ROSS & CITY WIDE MATTRESS contact us about our order status. We bought the same mattress and had it in 4days. If Ross continues with this kind of customer service he will ruin the business his family spent years establishing.

The owner Ross was above and beyond helpful with helping me purchase my mattress! He was kind and friendly and immediately greeted me at the door! Ross was very knowledgeable and took the time to truly listen to what I was saying In what mattress I was looking for! From now on I will only be recommending my friends and family to City Wide Mattress to speak with Ross! Ross thank you again for helping me out with my purchase, much appreciated!

By far, The BEST Matress store, The Best Customer Service for as many years as I have been buying from them. I drive from the Aurora/Montgomery area, just because they are a trusted business for us. I'd give more stars if I could.

This place is terrible, lacks professionalism and completely unorganized. I will never purchase a mattress from this business ever again.