Mattress Firm Shorewood

Had a great experience at Mattress Firm thanks to Tom. He was super knowledgeable and easy to talk to. I really appreciated that he took time to hear my specific concerns (back pain!) and provide mattress recommendations that would give me a better night’s rest. From asking questions to trying mattresses to setting up delivery, the process was smooth and stress free. I definitely recommend asking for Tom if you go in!

I purchased a power foundation and Matt many yrs ago because I knew I was gonna have hip surgery. In 2015 Now 2026 my foundation isn’t working, bought a new remote still not working call city Matt they sent 2 young men that were so polite and helpful got it working for me and I’m ever so thankful. I am so glad I purchased from a family owned business than a big box store.

Juan was so helpful and got us the absolute best deal. I'm so happy, satisfied, and thankful. I can't wait to sleep in my new matress. Shout out Alicja who assisted. Both were very friendly and knowledgeable. Definitely kudos to Juan!

We purchased a Beauty Rest Midnight Dream II..Have had it since November..Its already sagging on one side. I filed a warranty claim and they denied it. I was told its from normal body impressions. Bullshit..its feels like the coils are ripping apart. Now we're stuck with this junk mattress..

I want to share a frustrating experience in case it helps someone else before they spend thousands on a mattress. About four years ago we bought a Purple Hybrid Premier 3 queen mattress from Mattress Firm for around $2,300. It was supposed to be a high-quality mattress with a 10-year warranty. Recently the mattress failed in a pretty dramatic way. The adhesive holding the edge support together appears to have failed, and now both sides of the mattress bow outward. When you sit or lie near the edge, the mattress actually rolls outward and feels like you’re going to fall off the bed. At this point it’s not even usable to sleep on. So we filed a warranty claim. Mattress Firm inspected the mattress and approved the claim as a defect. That part went smoothly. But here’s where things went sideways. The Purple Hybrid Premier 3 model has been discontinued. Purple’s own warranty states that if a model is no longer available, it may be replaced with an equivalent model. Instead, the resolution being offered is a store credit based only on the original purchase price. The problem is that Purple’s current equivalent mattresses now cost significantly more ($1000+). So even though the mattress failed under warranty and the claim was approved, we’re still being asked to pay a large difference out of pocket just to replace a defective product. So essentially: • The mattress failed due to a structural defect • The warranty claim was approved • The model is discontinued • The proposed solution still requires us to spend a lot more money That’s not really what most people think a warranty means. I’m sharing this publicly because companies often pay more attention when customers speak up. We would honestly just like the warranty applied fairly. If anyone else has experienced something similar with this mattress model or warranty process, I’d be interested to hear about it. For clarity: we would simply like the warranty applied fairly according to the manufacturer’s terms. If anyone from Purple or Mattress Firm is able to review this case, we would greatly appreciate it. Otherwise we will likely have to explore additional consumer protection options.