Hanks Fine Furniture

In March of 2025 my wife had brain cancer. We stopped at hanks to get her a lift recliner and also got a sofa, love seat and rug for over $5,000. I even bought an extended warranty from Daniel N. the asst. manager. In Nov. the sofa started falling apart with the motor also making noises. I wasn't going to worry about that with my wife heading into her last weeks of life. After all the warranty was good I thought. It wasn't. My wife passed away after 46 years of Marriage on Jan 4 of 2026. At the start of Feb I informed Daniel of the situation and got my niece to text him photos of the sofa, per his request. I have got the runaround since then. I've called once and my niece has called, texted, and gone to the store numerous times. They are rude, hardly return phone calls and lie. I talked to Cindy at corporate who said she would call them and call me back. She never did call me back. My niece called Cindy and received the same scenario. They finally sent a man to see what parts it would need about 4 weeks later. I still have not heard from them about 3 weeks later. A lawyer friend went by the store Fri. April 3 and talked to Daniel. He informed her the part would not be in until the middle of April and the sofa I bought was discontinued by the manufacturer. With all the anguish I've gone through trying to get my life together after my Wife's death this is one torment I do not need. I pray no one else has to go through the anguish I have been put through the last TWO MONTHS for a warranty they paid for.

Craig was a wonderful salesman! Didn’t force any sales on us, let us browse in peace. Then when it was time to make a purchase he was knowledgeable and helpful! We will definitely be back for any other furniture needs.

Happy with our purchase. But my delivery guys were awesome. They ran that furniture up stairs . Not that it was my wish. But it was a pleasure to watch them work. Opened everything put it together placed it . Just like magic. Thank u very much

One of the best Customer Service Representative you could have!!! Mr. James Schultz showed me around to each section, explains all the sales , delivery service what's in stock , what the wait time is and how all the Special features on the Sofas n Recliners work!! He even had a little sense of humor 🤣 and made my visit very welcoming ! Thank you 😊

Craig Holstein was an excellent Salesman! We went 3 times looking at living room furniture before purchasing on the 4th time. We appreciate all the time spent and questions answered! Will definitely be back!