Kassa Mall Home Furniture & Mattress

Took about 6 weeks to fulfill a simple order for a marble topped coffee table. I opted for in store pickup and drove out to their warehouse when it was finally ready. The table seemed very well packed and the worker loaded it into my truck nicely. There is no parking lot, only a narrow alley to stop in, so i didn't want to unpackage right there to inspect it, especially since I wanted it to be packed well for the drive home. Got home, carefully unloaded it and unpacked it to find the slab was split all the way down the middle. I immediately emailed customer support and was told they were reviewing and would get back to me. Weeks went by with no response despite me sending multiple follow ups, and finally they responded saying 'too bad so sad', they would not offer any replacement nor refund. Unless you want to take a gamble and don't value customer service, don't shop with Kassa Home.

They sent me the wrong size rug, then ghosted me when I reached out to get it corrected lol. Legs came broken and edge of couch was scuffed. They may be good for local ordering but do not order online if you’re out of state. They will be responsive to get the sale then send you damaged used stuff and ghost you if you have an issue. The store claims the rug in this picture if 5’7” as if I am delayed. It’s so long I can’t even fit it in the picture! Very insulting. I would not recommend this store and will be filing complaint with BBB.

I had a great experience with KM, I just moved and had to buy all new furniture. I purchased a sofa they had on the floor and took it home the same day, love it! I also ordered a bedroom set, mattress and boxspring. It was delivered and setup on-time as promised and I love it too, it works great for my budget, I will shop there again.

exact product pictured, in perfect condition. they were very helpful when ordering and for tracking the product! they delivered sooner than we thought they’d be able to and set it up super quick! both customer service and delivery drivers were very professional and nice!

DON'T BUY FROM Kassa Mall Furniture @ Mattress. BUYERS WHO DO NOT LIVE IN TAXES DO NOT BUY FURNITURE FROM THEM. IF SOMETHING IS WRONG, YOU WILL NEVER GET YOUR MONEY BACK. Here is my story. I purchased a king size bedroom set from Kassa Mall furniture @ mattress. I received my order after one month of waiting. Delivery charge was $700.00 .It was threshold delivery. I did not have a chance to check all pieces of furniture because unpacking the boxes would have taken a long time. The Delivery company would not have waited that long for me. Before placing the order, I asked some questions to the Kassa Mall representative about possible manufacturing defects that cannot be detected during delivery because unpacking takes a long time. The Kassa Mall representative said that I don't have to warry about it. I have 24 hours to inspect and take pictures of defects if there are any. I did everything their policy required . The name of the collection is Birsfelden from American Furniture. I would like to warn buyers this is terrible quality furniture. I found many manufactory defects during inspection. Seven of the fifteen drawers had large cracks as shown in the photos, I have posted only a few of them. Many parts were painted as if they were simply sprayed. All the drawers did not open and close well, it took a lot of effort to close them. When opening the drawers of the nightstands, the nightstand moved on the floor. So I had to hold the nightstand with one hand to keep it from moving and open the drawers with the other hand. The mirror on the dresser completely distorted my reflection. I have never seen furniture of worse quality. I sent them many pictures and also called them during 24 hours. They refused take it back, since the furniture was removed from the boxes. Does anyone know how to do an inspection without unpacking the boxes? They said they would send my complaint to the manufacturer and maybe they would send someone to do the repairs. I realized that they were just stalling for time and I was not going to keep the furniture. I knew that after 60 days from the date of purchase I would not be able to return the money through my bank. I filed a dispute with my bank. I am lucky I have got my money back. During the dispute process I also filed an application to the small claim court. When I came to court , the judge said that defendant had not received a summons and the trial would not take place. I called to Kassa Mall Furniture asking for correct address but they said they do not accept any letters from small claim courts of some other States. So, if my bank would not return my money back, I would lose my money. BUYERS WHO DO NOT LIVE IN TAXES DO NOT BUY FURNITURE FROM THEM. IF SOMETHING IS WRONG, YOU WILL NEVER GET YOUR MONEY BACK. The Seller lies responding to my review. They said I didn't communicate with them during 24 hours. I did call them and sent emails. I will attach screenshots. Don't trust them. They are liars. The delivery date was 01/30/2024.You can clearly see my email date and phone calls in the screenshot.