Durham, NC
Kimbrell's offers a variety of furniture and appliances with a focus on customer service and financing options.
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Real Google reviews from nearby shoppers
Average rating 4.5 · 551 reviews
Last updated Jul 5, 2026
Kimbrell's furniture is the best I have seen in many years! Their quality of professionalism goes beyond word can express! Customer Service...out standing....their quality in product...outstanding but mostly... their people of honesty and knows how to treat their customers with the highest of respect proven to me they care! with pleasure- I perceive they are a company family oriented with family values which makes me happy to be their customer, knowing I will get the best customer service, I have seen in a very long time. To me their one of a kind with quality value.
View on GoogleWalked in today for a mattress purchase. Young lady was sitting at a kitchen set ask what we were looking for. I stated mattress. She Said ok. This Young lady basically followed us around the store. She didn't try to sell the product at all. I sampled the products myself. All She did was follow us around. No gestures or anything of why we should buy the product. She even took a phone call on her cell phone while we were looking. Other associates were just scrolling on their phones. Eventually I said. Hey we are gonna go somewhere else and we MIGHT Be back. We'll we didn't. We went somewhere else and made a purchase and he was very knowledgeable about the products and helped us all the way. Customer service definitely isn't the way it used to be.
View on GoogleI have never been addressed with such bad customer service. My husband and I bought an expensive sofa recliner set and were given false information about the total service plan. Unfortunately we had to take a loss for unused money for services. Then the manager called with a nasty attitude. The customer service by him was a disrespect to the company. I hope people remember that customer is key in any business.
View on GoogleMy husband and I recently visited Kimbrells to purchase a piece of furniture that we had already chosen during a prior visit. We had originally spoken with another associate and told her we would return so she would receive the sale but she wasbysy when we hot there. . Unfortunately, the experience we had when we came back was extremely disappointing. I currently have a broken leg, so sitting down quickly was important. The manager began helping us and seemed eager to complete the sale, which we went ahead and did since I was in pain and we already knew what we wanted. However, once we sat down to complete the paperwork, the manager simply walked away without explanation and left us sitting there. Another employee then began asking us questions such as our address from around the corner of the cubicle instead of even coming over to speak to us directly. Because of my injury, getting up and moving around was difficult. When I asked if she could come over to where we were sitting, her response was, " This is where I sit" She then informed me I would have to walk down to the other end anyway to make the purchase. So with the broken leg, I had to hobble across the store to finish a purchase they seemed eager to make. To add to the experience, we were told when the delivery would happen rather than asking what worked for us, and I was not even given a receipt until I specifically asked for one. We completed the purchase simply Because the process was already underway and I was physically uncomfortable and ready to be done. In hindsight, we should have walked out at the first sign of such dismissive service. I also watched the delivery drivers as they brought the loveseat recliners bring it into our house knocked our door so hard that it brought down our sensors for our alarm to the house so we ended up having to oay ADT 156$ to have it replaced so Kimbrells is not ever gonna happen we have had nany furniture deliveries before and that has never happened Ironically, I had planned to return the following week to purchase two additional pieces. After this experience, that will absolutely not be happening. Customers deserve basic courtesy and professionalism. Unfortunately, that was completely missing from here.
View on GoogleThis was a great buying experience. Management was very accomodating, provided prompt delivery and set up & even expressed appreciation for my purchase to boot. Good staff and great furniture. I will be returning.
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