Mattress By Appointment Pittsburgh West

The whole process from beginning to end has been so easy and stress free! The service and communication from Rich was outstanding before the appointment and once we got there, the great service continued. No pressure, no gimmicks, just solid good quality mattresses that we could afford. Delivery and set up was next day and we are so happy! This was easier and better than shopping on line because we could try out the mattresses and get exactly the one we wanted. So very happy and grateful for the professional service!

When my girlfriend and I decided to replace our mattress, we were bracing for the typical high-pressure sales experience — pushy staff, upsells, and post-purchase regret. That anxiety vanished the moment we connected with Mattresses by Appointment on Steubenville Pike, and especially with Rich, who made the entire process refreshingly low-stress, personal, and transparent. From the outset, Rich didn’t act like a typical salesperson. Before our visit, he was prompt and helpful over text, clearly explained their appointment-only model, and worked around our schedule. It felt personalized, not transactional. This set the tone: no crowds, no pressure — just a one-on-one experience. At the showroom (Suite 703, McKees Rocks), Rich greeted us warmly and immediately made us feel at ease. There was no script or push to “start here.” Instead, he asked thoughtful questions about our current mattress, sleep habits, firmness preferences, and budget. Within minutes, he had a clear sense of what would work for us. Rather than overwhelm us with endless choices, Rich selected a few models that matched our needs. He explained each mattress’s features — coil counts, foam types, edge support, pillow-top vs. Euro-top — and how those differences affected feel, durability, and price. Nothing was hidden. He broke it down simply: “If you go one model up, here’s what you gain, and here’s what it costs — you decide if it’s worth it.” At one point, he laid out three tiers: basic, mid-range, and premium. We eliminated the obvious outliers, leaving two to compare. He encouraged us to lie down, shift positions, and reflect on what felt best. His questions helped guide us: back pain? side sleepers? weight differences? Rather than sell us the most expensive option, he filtered out what didn’t fit. He even pointed out when something was “nice but overkill” or when a lower-priced option offered great value. The best part? No pressure. Rich never rushed us or created urgency. He explicitly told us, “Take the time you need — I’ll be here,” which immediately eased our nerves. That calm, respectful pace made all the difference. Because it’s by appointment, the space was quiet and private. Rich gave us his full attention and adapted to a last-minute request to see a different model. He stayed flexible, never dismissive — just focused on helping us make the right choice. Even after the sale, Rich stayed true to that ethos. He coordinated delivery, ensured everything was clear and convenient, and followed up to make sure we were happy. He didn’t disappear once the transaction was done. At the end of it all, we felt like Rich had our backs. He was patient, honest, and informative — more guide and advocate than salesman. The entire process felt human, respectful, and empowering.

Rich is awesome! It was great dealing with a down to earth guy. He helped me with 3 mattresses. They are very comfortable, and has a great warranty that comes with them. I highly recommend working with Rich, you won’t be disappointed!

Excellent selection and customer service. I have been shopping for a matress for 2 month's now I not only purchased one but I also purchased one for my disabled mother. I would 100% recommend to anyone looking for a matress.

Very knowledgeable, helpful and friendly. Called Friday evening and he helped me with everything over the phone and showed up 12 hours later the next morning with a comfortable bed. Thanks so much for making this experience easy for me