Allison Knaup· 5★ · 2024-12-12T02:01:58.020769Z
Comfy and cozy! Had the best time picking out my new mattress. From the time I walked in the store, to the sale, through delivery and follow up, Richard and Ray have been top-notch! Answered all my questions, handled all hiccups, professionally, are super knowledgeable about all of their products because they handpick them. I purchased the Nectar mattress, mattress protector, bamboo sheets, and platform. Very communicative when my delivery date was delayed.
View on GoogleNick Wayland (STD Diesel)· 1★ · 2023-08-04T18:19:00.460418Z
PLEASE READ ALL BEFORE YOU DO BUSINESS HERE! They sell cheap stuff that they say is new, at "bargains", I bought atvs for my kids and within days, we noticed everything going to hell with them, the entire wheel came off the back of my sons while he was riding it, luckily he wasnt hurt, it'd barely start or run when we got home, and the headlights only worked if he pressed the brakes. My daughters atv, the castle nut came off because there was no cottor pin, and the whole front end collapsed while she was riding it, and it threw her off, then proceeded to flip over on top of her, while she was pinned, the exhaust burned her leg and gas poured on her, after closer inspection it was found that not only was there no cottor pin in the front castle nuts, the others had really thin cheap pins that had started to bend due to nuts backing out against them, luckily she wasnt hurt to badly after a trip to the ER, then my other daughters fourwheeler, while she was riding down the road, 3 of the 4 nuts came off the wheel and sent it to the side of the road where she proceeded to hit a mailbox head on that had a 6x6 post and was concreted into the ground 4 feet deep, it threw her forward and she hit the mailbox, she hit it so hard the mailbox post with the concrete came out of the ground, and she herself hit the mailbox while flying through the air hard enough to knock it off the post. Upon closer inspection, there were SEVERAL wheel lugs loose, which is weird because they had out better tires on it as part of our deal, it bent the front brush guard into the fourwheeler so badly that we had to cut it off, cuz we couldnt bend it back far enough to get to the bolts. She also had to go to the ER, she was wearing a helmet thank god, but hurt her arm pretty badly, and her knee pretty badly. Now this was all within a week of us purchasing these...so I called the place to inform them that I wanted to fix this situation, I had spent a lot of money, and had 3 atvs that were broke within a week, and 3 kids who were terrified to get on them again....it took me nearly 2 weeks to get ahold of the store manager, they sent me between every person before I finally got to talk to him, they were all rude, and said he'd call me, but he never did, I guess he got tired of me calling and answered after 2 weeks and was very rude, saying he had heard about what happened, I told him I wanted to fix the situation, because my kids got hurt, and were terrified to ride them again, he said he didnt care, it wasnt his problem cuz I didnt get a warranty, and after saying "THEYRE KIDS, DO YOU HAVE KIDS, I CAN IMAGINE YOU'D BE UPSET TOO", he said he didnt have kids, and that he wouldnt refund my money, or pay to fix them, or give me different 4 wheelers and kept asking me what I expected him to do, even going so far as to say that "how do I know the kids didnt break them, or you didnt damage them to try to get one over on me on purpose?" I told him seriously, my kids got hurt, why would I intentionally hurt my own children, and he again asked how he expected me to have him rectify the situation cuz he wasnt going to refund, fix them for free, or do new fourwheelers, and then he said randomly out of the blue, "and if you say anything about a lawyer, then this conversation is over and I can promise you, that you will get NOTHING!" I said, I guess I'll have to get a lawyer, and he said good luck and hung up...DO NOT BUY FROM THESE PEOPLE, if you think I'm lying, look at their other negative reviews, read them, they're all very comparable to eachother, that cant be coincidental, I know they have a decent rating, and who knows they may have been a good shop at one time, but they are horrible now, for yours, your children, and whoevers safety that will be riding equipment from Shop Dogs, stay away from them...even if its free, stay away from them, no matter the deal...STAY AWAY FROM THEM! I promise, youll be better off and thank me later!
UPDATE- with shop dogs reply, we have replied back to them on my sons review of their company above, Diesel Wayland, please read!!!
View on GoogleNathan Bryant· 1★ · 2023-10-03T12:57:05.249366Z
Just stay away from this place, save yourselves the time and money, and most of all dont take the gamble of whether they will do right or wrong by you, I cant believe people even take their stuff to them after reading the negative reviews! Cuz yeah they have good reviews, but you should be weary of them, they sound like paid reviews or family or friends reviews, especially since they dont even reply to those! But not only that, the 5 star reviews that are posted always seem so perfect, whereas the 1 star reviews are always very bad against them. The 1 star which would probably be less, and the explanation with the 1 star are in deep detail...Like why take the chance? Plus how many places do you know with either a good percentage of 5 star and 1 star reviews only? They are either mostly 5 star, then dropping to less 4 stars, then maybe some 3 stars, then very, very few 2 or 1 stars on their google profile. Opposite goes for 1 star places. But somehow this place defies every place in existence on google maps and has a lot of 5 star and 1 star reviews, but very few 4, 3, or 2 star reviews, that alone should make anyone with a understanding of how google reviews works very weary of this place. But then whats hilarious is they reply to the 1 star with some bull and try to make themselves as the victim every time, EVERY, SINGLE, TIME, every time they find some how that it was the customers fault and they are the victim but will try to make it right, but I highly doubt they ever intended to make it right in the first place, if only you truly understood what this shop has done to these people who posted 1 star, you would definitely stay away! Its sad really! They ignored me for months during and after my fiasco with them, wouldnt answer my calls, wouldnt call me back, if they did answer they wouldnt call me back after they said they would get me an update, or they would say Ill have to have so and so call you back with what happened with your bike, cuz we do want to make it right, but they never did. I ended up mentioning getting a lawyer once, very kindly even, cuz I felt like it was my last and only option and whoah, the guy blew up on me over the phone, his whole demeanor changed, he said "well then our conversations are over then, I thought you were better than that, we have insurance and lawyers for people just like you, so you better know what youre doing, cuz I can promise you, you aint gonna get a damn thing from us!" And then hung up on me. They were so bad to me almost a year ago that I went through the trouble just to make my first review ever cuz I believed for so long they would make it right right but they never did. They had my bike for nearly 6 months and when I just figured nothing was gonna change, I went and got it back, it was missing parts, the paint was scratched, I thought the battery was dead when i got it off the trailer at home, but they had removed the battery and didnt put it back, it was missing little things here and there like they were using it for a parts bike for other customers bikes. They didnt know who I was or ANYTHING about what was wrong with my bike or why I had even brought it in in the first place, I was at a loss for words, just completely shocked, I have never been treated or had customer service so bad in my life from anywhere. Like I said, terrible enough for me to make my first post! I called them recently to see if there was anything we could do to make things ok for both of us without lawyers, because I didnt want to do a court battle in the first place, and he laughed and said nope, our business is done between us and hung up. I warn as many people as I can about Shop Dogs, I go out of my way to warn people, even if they dont need work done, ill tell them if or when you do, stay away from Shop Dogs. I wouldnt send my worst enemy to them, because theirs a possibility they could die from a bike or atv falling apart while riding it. And i believe the every person who said their stuff was missing parts, cuz mine was. Go elsewhere, trust me!
View on Googlejerome patrick· 5★ · 2024-03-09T19:49:33.391342Z
I had a problem with communication, but Nathan (red) went above and beyond to satisfy me as a customer and did so well. The work done on my cooling system was done correctly and I will definitely be going back. Thanks guys!! Jerome Patrick (satisfied customer)
View on GoogleMichael Buechler· 5★ · 2024-09-16T00:59:38.938873Z
My wife and I were recommended Mattress Dogzzz by my father in law, who was thoroughly impressed by this local establishment. The owner’s warm professional attitude put us at ease immediately. We tried so many different mattresses but Richard never rushed us. Found our dream bed, the Onyx and offered us the bed at a fantastic price we couldn’t refuse. Financing was super easy and our dream bed was delivered less than 3 weeks later. I would highly recommend to all my family and friends. Support local, especially good people with good character.
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