Mattress Firm Alamo Ranch

The 3rd time delivering to my hone and it was/is embarrassing. The trailer of the truck was missing part of its roof, the two delivery men could barely lift my mattress, and almost damaged my wall. I had to guide them and help with some of the lifting. Also, they were about to walk up my clean stairs with their dirty filthy shoes! Nick was great but the warehouse is trash. Please see the picture of how they delivered my new mattress. At least it was in a box but Mattress Firm you have to do better. Embarrassing and unprofessional!

Walked in and was greeted/ assisted by Keith. He gave us time to look at the inventory and gave us great guidance on our selection. He was able to find us a great mattress within our budget and scheduled a speedy delivery. Thanks again. 100/100 stars, all the good things. Easy process and got a great deal. Highly recommend working with Keith here!

Today, I went to Mattress Firm to get an idea of what type of mattress I wanted. I was planning on going in, finding my mattress, and ordering it online. Scott changed my plans, not intentionally because he didn’t know but because of his customer service. He’s definitely very knowledgeable about the different types of mattresses especially after I told him I was having to return one I bought off the Tempurpedic website because it was hot. We tried different options until he looked at what type of mattress I had purchased through mattress firm in 2012. He matched me with an upgraded version of that mattress and I’m so excited for my bed. Scott at Mattress Firm was very helpful and I’m so glad I purchased in store.

Excellent customer service! Nick was absolutely amazing, very knowledgeable about all the products down to what type of frame or bunny boards, etc. each different mattress type would need to support it. Detail oriented. He was very friendly and super professional. I would definitely come back again thank you so much and Happy Holidays .

Nick was very nice and informative. He walked us through each mattress and the pros and cons. He asked us why we were looking for a new one and helped us fine one that address all of our issues. The store is very clean and comfortable.