Mattress Firm Albermarle Road in Charlotte - Reviews, Hours, & Deals

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Real Google reviews from nearby shoppers

Average rating 4.9 · 524 reviews

Last updated Aug 7, 2026

Joey Osburn· 5★ · 2026-01-18T12:36:32.166313234Z

Wonderful experience and happy with our new Mattress. Angela was awesome to work with and really helped us find the mattress we needed for both our needs and sleeping habits. Highly recommend Mattress Firm if you are looking for a new mattress and a good night’s sleep.

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Andrew Carnevale· 5★ · 2026-05-13T20:17:50.055400721Z

We had a great shopping experience at Mattress Firm yesterday. Upon entering the store, a gentleman named Proctor immediately greeted us and asked how he could help us. After explaining what we were looking for, he asked a few more questions and we were testing a couple of beds. It was easy to see that Proctor had been doing this for a long time. He spent the time to explain what support you should be feeling when laying on a bed and that it takes time to know, not just a few minutes. Not only did he answer all our questions but also supported his answers with diagrams and documentation to help us understand the science behind the mattresses we were looking at. After about 90 minutes we purchased the mattress and bed frame we liked feeling that we made a good choice that was helped with the experience and professionalism of Proctor. The Store itself was well laid out, clean and easy to find.

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Hany Solh· 5★ · 2026-07-06T01:57:45.541152080Z

Colby was a fantastic guy. Helped us through the entire process and helped us stay in our budget. Went through a great process of checking firmness first then asked us how we like to sleep and had us compare the specific mattresses that fit our criteria. He did a thorough job and my inlaws were impressed with the flow. Would definitely come back again.

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Frances Nicolas· 5★ · 2026-03-24T15:45:52.964888730Z

What a smooth, informative and wonderful experience with Proctor. I would have never thought purchasing a mattress could be so enlightening and not feel like a task. Proctor at this location was PHENOMENAL. The entire transaction felt like a simple conversation, Proctor had great patience answering all of our questions and talking plainly, it was the furthers thing from a pushy salesman. Though I don't anticipate needing a new mattress for a couple of years but when that time comes I will definitely be visiting this location first and hopefully Proctor will be there.

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Mallory Houdek· 5★ · 2026-06-20T11:35:17.621441585Z

Mattress Firm had a great variety and my sales associate Destinee was so patient and kind helping me find the best Mattress for my needs. She made me feel so comfortable thru the process and easily broke down my options for everything. I am so happy I went there!

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