Mattress Firm Midtown in Charlotte - Reviews, Hours, & Deals

What Your Neighbors Say

Real Google reviews from nearby shoppers

Average rating 4.9 · 504 reviews

Last updated Nov 22, 2025

Eshonda Shaheed· 5★ · in the last week

I had a wonderful experience at Mattress Firm thanks to Kym’s exceptional customer service! She was patient, knowledgeable, and genuinely focused on helping me find the perfect mattress. Kym made the whole process easy and stress-free, answering all my questions and guiding me without any pressure. Her warm personality and professionalism truly stood out. Highly recommend asking for Kym—she’s amazing!

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Jennifer Johnson· 5★ · 3 weeks ago

My husband and I set out on a journey to find a new mattress. This was our first experience at Mattress Firm. Our first visit was in July of 2025, we worked with a sales agent named Angela. Angela was very knowledgeable and helpful. We were not ready to purchase but we did advise her we would be back. We returned to the store Oct 29th 2025 and was greeted again by Mrs Angela. She remembered us from our first visit. She was yet again very nice, pleasant, knowledgeable and very helpful. We completed our first purchase with Mrs Angela she made the process super smooth and easy for us. I recommend anyone to go and check out Mrs Angela at Mattress Firm Midtown location in Charlotte NC. Thanks

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Yvette Wilkerson· 5★ · in the last week

I had an excellent experience at the Midtown Mattress firm locate. Angela is very knowledgeable with excellent customer service. She knows what she's doing and how to effectively help and educate the customer. I am very pleased with my selection and really appreciate her help with purchasing my new mattress. Thank you so much.

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Lili· 5★ · a month ago

We had a great experience here! We worked with Kym and learned so much in the process of buying our new mattress. We always left feeling heard and understood. I trust our needs were thoughtfully considered and integrated into the products we were recommended. Never felt rushed or pressured! Thanks so much!

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Cassie B· 5★ · a month ago

Kym was so helpful in choosing the right mattresses for my “out of the ordinary” needs. She really knows her details and was able to get me to just exactly what I had in mind. Super easy process, quick scheduling for delivery and set up. It is such a pleasure to deal with a person who knows her product and truly wants to find the right item for your investment!

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