Mattress Firm Bouganville in Honolulu - Reviews, Hours, & Deals

What Your Neighbors Say About This Mattress Store

Average rating 4.9 · 759 reviews

Last updated 11/2/2025

Nate Kiger· 5★ · a month ago

The best customer service and sales experience I’ve had. Ema was super helpful and pointed us to EXACTLY what we were looking for. It’s so refreshing when someone genuinely cares and is providing knowledge of the product instead of just trying to push a sales quota! Only being able to leave a 5 star review is the only injustice here. Easily the best mattress store on the island, and the best I’ve ever had the pleasure at shopping at! I will be coming back to upgrade our other bed soon!

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Jamie Lee· 5★ · a year ago

Marlene was super helpful and listened to my needs and budget. Thanks to her, I am no longer stressing out. Thank you, Marlene, for taking a long while on the phone, helping me to ensure you got the appropriate information you needed from me to complete the process. I enjoyed our time over the phone. I truly believe you're a great example of great customer service. You're a great asset to your company. I recieved my mattress and my husband and I are extremely happy with our purchase. -Jamie

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Lawrence De Rego· 5★ · 3 months ago

I just got want to say thank you to T! She was able to get us a great deal on our new bed, we had a very small budget for a bed we wanted. We weren’t able to afford the bed we wanted, with the help of her district manager we was able to get are bed from 2400$ to just 1000$ and we got a base frame with an extra 200$ discount. Thank you so much for everything and we highly recommend everyone to shop for a bed at this location.

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Koa Krusz· 5★ · 3 months ago

Marlene was wonderful, she was very knowledgeable of their products and made shopping with them a breeze. I was in and out in 10mins, couldn’t ask for a better experience. Will recommend friends and family to Mattress Firm for the outstanding service, thank you again Marlene.

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Amanda R· 5★ · 3 months ago

Austin was the best. He helped my husband and I find an adjustable base for our mattress. He was super knowledgeable and helped us find exactly what we wanted for the right price.

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Mattress Firm Bouganville

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