Mattress Firm Chico II in Chico - Reviews, Hours, & Deals

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Average rating 4.9 · 539 reviews

Last updated Aug 7, 2026

Bryan Elhardt· 5★ · 2026-06-06T22:33:27.562482639Z

Kristen is so cool. I’ve been dealing with her the past few days. She is so friendly & helpful. Answered all of my questions.She has a nice demeanor & a ball to chat with on the phone. Customer Service personnel need to be more like her and Josh. A real credit to your company. The delivery crew were also very professional and timely. Thank you. I will be buying my next bed here.

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Brandon Ellingson· 5★ · 2026-05-25T21:19:42.441497078Z

Had a really good experience at Mattress Firm. Kristen was super nice and actually took the time to help me find exactly what I was looking for instead of just trying to sell me anything. She made the whole process easy and helped me pick out the right mattress for what I needed. Really appreciate the great customer service.

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Elisa· 5★ · 2026-05-16T03:43:20.999586774Z

We've gotten my first mattress at here and it was amazing, 3 years later and we wanted to upgrade, we bought the same exact brand but just in a king size. We love the Sealy brand. I loved the lady who helped me today, she was so sweet and informed me about their bed protector that helps keep you cool while you feel hot. I can't wait for it to come in!!

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Terri Elliott· 5★ · 2026-04-27T05:38:48.254756327Z

Kristen was very knowledgeable and took the time to get to know us to recommend the best options on a mattress. I appreciate her professionalism and knowledge and her overall friendly and positive personality. She really listened to our likes and dislikes which made the experience positive and pleasant. Thank you Kristen!

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Tammie Wilson· 5★ · 2026-06-25T17:35:05.131328264Z

The woman that helped us is wonderful! She took time to answer questions and explain differences in products (sheets and mattress covers). Her customer services skills are outstanding!

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