Mattress Firm Randall Road in South Elgin - Reviews, Hours, & Deals

What Your Neighbors Say

Real Google reviews from nearby shoppers

Average rating 4.9 · 374 reviews

Last updated Mar 25, 2026

Marissa Alkan· 5★ · a month ago

We had a fantastic experience at Mattress Firm thanks to Sheila! She was incredibly informative, patient, and never made us feel rushed or pressured. She took the time to answer all our questions and helped us feel confident in our decision. We will definitely only shop here for our mattresses from now on. Highly recommend asking for Sheila!

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Angela Herrera· 5★ · 4 months ago

Excellent service! We had ordered 2 twin mattresses from another competitor the 1st week of September that never got delivered, but I was so pleasantly surprised to find that the ones I ordered from Mattress Firm would be delivered in 2 days....which I so appreciate after waiting 2 months. The sales associate I worked with was extremely helpful and made the buying process extremely easy. I will definitely return next time a need for a new mattress arises!

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David Serrano· 5★ · 3 months ago

As a chiropractor, I send all my patients to Sheila. She does an excellent job helping them find the right mattress, and I’ve seen firsthand how much of a difference it makes for their comfort and health. A great mattress is key to a healthy spine! My wife and I had so much fun finding our own mattress and we highly recommend her expertise!

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Lynda Gajewski· 5★ · a month ago

Sheila gets 10 stars. She listened to what we were looking to buy and made it happen. We haven’t slept so soundly in years. Great experience all around!

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Brandon m· 5★ · 5 months ago

Had a really great experience with Sheila and Eric. They were extremely knowledgeable about their products. Sheila was able to find exactly what I needed. She asked a few questions provided a few options based on feedback from the first mattress i tried. The whole process took around 45 minutes. completely painless

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