Mattress Firm The Shops of Forest Hill in Germantown - Reviews, Hours, & Deals

What Your Neighbors Say

Real Google reviews from nearby shoppers

Average rating 4.9 · 532 reviews

Last updated Sep 11, 2026

Amanda Agnew· 5★ · 2026-05-03T21:28:37.397456208Z

I had an outstanding experience working with Kayla at Mattress Firm. From start to finish, she was nothing short of amazing. Kayla was professional, knowledgeable, and incredibly attentive to every detail. She took the time to explain everything clearly, made sure I felt comfortable throughout the process, and was always responsive whenever I had questions. What really stood out to me was her dedication and genuine care—she treat myself and other customers, like a priority. Her communication was excellent, and she handled everything with confidence and efficiency. If you’re looking for someone who truly goes above and beyond, I highly recommend Kayla. She is an absolute asset to Mattress Firm, and I’m so grateful for the support she provided.

View on Google

Brittney Stanfield· 5★ · 2026-06-23T15:55:15.054145382Z

This is hands down the most friendly and polite mattress store I’ve ever dealt with. I spoke with a young gentleman named Krishon who was so incredibly helpful and friendly. He went out of his way to look into something for me and make sure my set up and delivery were taken care of. 100% would recommend this location to anyone. Great job mattress firm, employees like him MATTER! EDIT TO ADD: I spoke with another representative there named Kayla and she was so helpful. I last minute changed my mind on my purchase and she guided and helped through to my next purchase. She was professional and polite. Again, I can’t recommend this store enough! You are in great hands here.

View on Google

Amanda Mayes· 5★ · 2026-07-26T03:11:15.992363516Z

I love my new Mattress! It’s exactly what me and my husband were needing for a good nights sleep. Nicholas was very patient as I tried several types of beds. He was knowledgeable, professional and very kind. I’m a very happy customer!

View on Google

Janell Butcher· 5★ · 2026-05-25T23:43:32.914795348Z

Nick was very helpful and pleasant and spent a lot of time assisting me and my husband during a busy time in the showroom, all the while greeting incoming customers and not missing a beat! He answered all of our questions and skillfully helped us narrow down our mattress choices. We were ultimately able to make a well-informed decision on the purchase of both a mattress and an adjustable base. Overall a good experience, would definitely recommend.

View on Google

Jose Alvarez· 5★ · 2026-05-22T19:35:12.814306172Z

My wife and I had done a decent amount of searching and reading about mattresses. We went with Mattress Firm because I had a pleasant experience with them in the past. We headed in on a Tuesday, and met Chris who was knowledgeable and patient. We wanted to take a little time and look a few other things up (Purple…) We returned on Thursday and Chris was, once again, patient and knowledgeable. He took very good care of us and we ended up purchasing a Dream Cloud extra firm on an adjustable frame. Thanks Chris!!!

View on Google

Mattress Firm The Shops of Forest Hill

Brands

Ideal for

Technology

Assortment

Price range