Mattress Firm Poplar Avenue South

I had an amazing experience working with Jerald during my mattress purchase! From the moment I walked in, he made the entire process feel easy, stress-free, and honestly enjoyable. Jerald has that perfect balance of being personable while still maintaining a high level of professionalism. He took the time to really listen to what I was looking for, asked thoughtful questions, and made sure I felt comfortable every step of the way. What stood out the most was his knowledge and patience. He didn’t rush me or try to upsell—he genuinely focused on helping me find the best option for my needs. He explained everything clearly, answered all of my questions without hesitation, and made sure I felt confident in my decision. You can tell he truly cares about providing great service, not just making a sale. If you’re looking for someone who is friendly, professional, knowledgeable, and makes the whole process smooth from start to finish, Jerald is your guy. I highly recommend working with him—you won’t be disappointed!

We had such a great experience working with Jerald at Mattress Firm! As newlyweds trying to figure out what kind of bed we even wanted, the whole process felt a little overwhelming at first—but Jerald made it so easy. He was incredibly informative, patient, and genuinely kind as he walked us through all of our options. He took the time to understand what we were looking for, answered all of our questions without any pressure, and even helped us find a great deal by giving us a discount. It really felt like he cared about helping us make the right decision, not just making a sale. We’re so grateful for his help and would absolutely recommend asking for Jerald if you’re in the market for a new mattress!

Jerald and the staff was amazing! From knowing the exact the mattress that best fit me, to understanding my needs with what I do on a day to day basis, he helped assist me in the best option for my mattress. The time frame was no longer than 20 minutes. Professional, and didn’t persuade anything. Made buying feel easier. Will recommend others to this location.

Kathy was amazing & an absolute pleasure to work with! She patiently showed us our options & expertly described the key features of each one. She didn’t rush us to make any decisions & was immediately able to answer all of our questions & concerns. We left with the perfect mattress & will certainly be back!

My experience was perfect. Kathy was great. She greeted at the door and was very professional. I told her my purpose and she met my needs with no pressure. Everything she said would do she did. It probably took a total time of 30-45 minutes to start and finish the process. Will recommend her and Mattress Firm.