Mattresses For Less

Dillan wor0ked with us in our purchase of a mattress and box spring. The mattress maker offered a bundle which included two of their pillows and a set of sheets. They were out of the bundles, so Dillan ordered it for us tomattre be delivered within 7 business days. He stayed on top of things and we received our items on time. Dillan made sure we were satisfied customers.

Good customer service but terrible mattresses. I had to warranty my mattress only to get the new one just the same or worse than the first. They're not built to last. They really suck. Perhaps I should go with an expensive namebrand next time.

I was assisted by Mark at the North Houston location on I-45. He was great and not pushy. He really took the time to show me everything and pointed me in the direction of the area that had the style I was looking for. The prices were great and the experience was as well! I will definitely go back if I need anything in the future!

Spent over $3600 on an oversized sectional Dec 2021 and have top tier service and same day delivery on a 3pm purchase. Yesterday I went in to purchase a bunkbed for my kids ($589 w/ delivery & assembly) expected to be delivered at 3pm today. I called twice yesterday as well as went in person to confirm it was indeed in stock. I began to receive calls from my sales rep this morning at 10am letting me know that there was an inventory issue and that the bed was not available in that size but a smaller size. Mind you we have already purchased a twin and full mattress to accommodate the new bed being delivered today. They say there is none in stock that size. So I ask to speak with the manager “Mark Tom” and I express to him the great inconvenience as we’re expecting the bed today and how can we be accommodated. Mind you there is a $50 difference between the bed I purchased and the smaller one offered. I ask if the twin/ twin bed is going to be delivered, can they through in a mattress to fit now (twin size) for the inconvenience ( not being delivered before 3pm as planned and the $50 difference). He said no, he can make a deal and I can pay $87 for the mattress. So he can’t delivered what I paid for, when I ask about the difference paid and the bed available there’s a $50, he said the twin mattress cost $179, and I owe $87 for the twin. Where’s the deal, where’s the accommodation for poor inventory tracking, communication and customer service? I mentioned just buying a $3600 in December 2021 (6 months ago) and paying cash, he Said and we thank you but I can’t give more of a deal. I let him know I was offered free same day delivery on that purchase ($100 value) he said I can’t give that type of deal on this purchase, so good customer service, accommodation and availability only comes with large purchases? I took out my card to proceed with payment because I planned on this bed today and I would figure out how to return the full mattress later, and he says he’s not going to do this, and I’m just going to issue you a refund because I have a Memorial Day sale this weekend and I don’t have time for this! And hung up on me. If you don’t spend thousands of dollars at this store you won’t receive customer service, accommodation or respect.

Walked in this place and was beyond shocked of the expansive selection they carried. The manager Josh was Super helpful and accommodating with our budget and found us a great deal we were super pleased with! Very nice and quality furniture with a great selection for kids furniture. Will definitely return when we are in need of furniture in the future!!!