Mustang Mattress

Normally I would give this business 5 stars, however after consistently non stop renting a storage from them for 13 years, I am furious. I went to my climate controlled unit yesterday only to find out that my unit was next door to another section where the AC was out and they had propped the door open to cool that other section off. Since my unit was right next to that section it was extremely hot since it is 99 degrees outside. When I called this morning, I was told that the section had no AC for a month, and that they were still waiting for a part! My unit is full of photographs and paintings that cannot tolerate the heat. I asked if I could move to a unit where the AC was working, they said yes, but I had 24 hours to move it. I can't afford to hire movers, and take off work. For me to move by myself in that heat, it would take more than I can do at the age of 70. I asked if they ever thought of notifying people, so maybe their precious items would not be ruined, but they said they don't do that, but could offer me a $50 credit on a unit that I am paying $168 a month, 12 month a year, for 13 years and will go up to over $200 in August. This is unbelievable. They would not hold another unit for me until the weekend either, because someone might want to rent it. Oh, really.......

⭐⭐⭐⭐⭐ Kendra at Extra Space Storage for n Dallas provided outstanding customer service from start to finish. She was professional, friendly, and extremely helpful throughout the entire process. She took the time to answer all of my questions, explained everything clearly, and made sure I got exactly what I needed. Her positive attitude and attention to detail made the experience smooth and stress-free. It’s rare to find someone who genuinely cares about their customers the way Kendra does. I highly recommend Extra Space Storage, and Kendra is a big reason why!

My experience was great. The place is clean and well maintained. The price seems right given the prime location. The manager, Leina, was very helpful. Access into the building is all via app. I'm not the best with apps. I was getting all frustrated with it. Leina was like, "do you mind if I put it on your phone for you?' so I gave her my phone and BOOM she had it working in no time. Once it is on there , it works great. Overall, a solid experience. Now if someone would just come and help me move in my stuff! Lol

Great location, nice clean facility. I feel like my belongings are totally safe here. And, Leina was amazing. She was so patient and friendly, and helped me upgrade when I was moving in and realized the space was too small for all my stuff. She also met me and took me to the unit. Great place!!

I have been an on and off again valued customer of Extra Space Storage since year 2017, and they are absolutely fantastic!!!! I would recommend them to anyone. Ms. Leina, from the E Northwest HWY location in Dallas, TX is a great asset to the company. She has great customer service skills, and she always take good care of her customers!!!!!😊😊