Nature's Sleep

Before ordering a king size mattress I inquired about the return policy on the 101 night trial. The representative assured us that if we didn’t like it that they would have someone come pick it up and be donated instead of shipping it back. Well that didn’t happen! I was told to google donations and take it there. Get a receipt with GhostBed as the donator and then they might issue a refund in the future. I’m old and have no way of hauling a mattress let alone there is nobody in our area that accepts mattresses! We got scammed out of almost $1200.00. Going to contact the BBB tomorrow and see what they can do.

Bought a mattress here and Greg was great and super helpful. I’ll be buying all of my future mattresses here and highly recommend them.

I've had my ghost mattress for about two years and love it, though it took a full month to get used to it, coming from a pillow top. The ghost pillows are too soft for me but my nephew loves it. I read a review from someone who was 275 pounds and didn't have a good experience - my understanding is that memory foam beds from any company are not very good options for people over 250 pounds. I'm under 200 pounds and my bed is fantastic.

I purchased a King Ghost Bed on the company website. It said 101 day trial. On Day 91, September 2nd, 2020 I spoke with a customer rep around 9:30pm Eastern Time but the chat copy they sent me says 1:33 am. This seems to be a chat from overseas, 2020 based on the time difference. I told the rep that as seniors, my wife and I are not happy with this bed. We wake up everyday with back pain and I also have shoulder pain. We wanted them to take the bed back and stop payments being taken from our bank account by Affirm. I told her we would pay for the sheets, protector and free pillows, which on their site comes to $394.00 and we already paid $303.00. Please pickup the mattress and we will pay the difference for the accessories. The Rep offered a gel mattress topper and I told her we were already using one and it hasn't helped. She stated we need to use it for two weeks if they send one, which conveniently would have put us past the 101 day trial period. I refused explaining we have been using a good quality topper for the past month. Then the rep told me the parent company, Natures Sleep has a website and I could go there and pick anyone for an equal exchange with no extra cost. She recommended the Emerald mattress since it is softer. When reading about Natures Sleep brand, they are made both in China and USA so you don't know what your getting. I told her I would look and think about it. My second chat on September 7, 2020, was with Jacinta whom was not very helpful or knowledgeable. I explained to her again I wanted to return the mattress and gave her the Exchange chat order# and told her I was at day 96. She said she found my file and said a manager would call me the next day and confirmed my phone number. Two days later it is September 9, 2020 and I have yet to receive a phone call, email or text. I have 5 days left of my 101 day trail since I received my mattress on June 4, 2020 and I am getting the run around with them waiting until my 101 days are up and then to say, we are sorry but your trial is over. Do not waste a $1,000 like we did. you will be scammed by Natures Sleep/Ghost Bed for a mattress that feels like sleeping on concrete.

Hello, I am consider one of the worst shopper ever and if I am not satisfy with my purchases manufacturer know it. I bough a very expensive memory foam mattress from Macy's a 5 years ago and was very disappointed since I even bought extended warranty. I found out that even with an extended warranty it meant nothing since the company in charge or fulfillment had strange rules and my mattress was consider in good condition. I promise not to buy another memory foam mattress since I had such a terrible experience but I was convince to give this technology one last chance and I was happily surprise at the quality and rest that I was able to get with the Ghost bed Matrix mattress which takes the excess heat produce by myself and girlfriend. I followed the instructions and we had not had any more sleepless nights or hot and sweaty night either. I found that this new technology is the true deal and want to share. One thing I recommend is that you must make sure you pick the mattress that is right for you since I am a heavy set man and this mattress provides all the support that is required. The heavier you are the more firm the mattress has to be to support the weight. I love my mattress and will purchase a second one for my mom in a month.