Pieroway's Furniture in West Springfield - Reviews, Hours, & Deals

What Your Neighbors Say

Real Google reviews from nearby shoppers

Average rating 4.1 · 109 reviews

Last updated Mar 29, 2026

Mark· 5★ · 7 years ago

The commercial speaks for itself. I bought 2 mattresses and a box spring. The delivery guys where great. I also had the upholstery guy come by to redo the seat and put extra stuffing in my recliner. He was friendly and did a excellent job.

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Jenna DeRocher· 2★ · 11 months ago

We appreciate the good quality item that we purchased but we’re highly disappointed with the customer service from Pieroway’s Furniture. Multiple inconsistent responses and messages from staff. We also reached out with feedback about our specific experience and heard nothing from the company. Would strongly discourage true purchase of high value items from this company.

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Andrea Tangredi· 5★ · 2 years ago

Had a good number of extra wide recliner chairs... Five or six, I believe. The salesmen were very helpful and the delivery was smooth. I went to all the furniture stores in the area and ONLY Pieroway's had the largest selection of what I wanted. Lazy Boy only had one!!! Pieroway's also gave me only the amount of credit I needed to purchase the recliner, another store gave me $13,000 and now it must be removed from my credit report. If I wanted to wait longer I could have chosen from many fabrics and colors but the recliner is exactly what I needed and so comfy. No high pressure to get extra warranties or other expensive add-ons.

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Meagan Reinholz· 1★ · 2 years ago

My husband and I ordered a sectional from this business. We were happy with our purchase until the fabric started pulling not even 6 months of owning it. I contacted the store, they sent a representative out to look at it who stated he could not fix the problem. Pieroways then wanted to send a cushion out foe testing to see what the issue was. They claimed it was from wear and tear and because we have dogs (that only go on the couch on occasion and when they do there is a blanket under them). The owner then stated we could replace the sectional for a cost. When we went to the store to pick a new fabric, the owner was rude and unprofessional. Berating me and talking down to me and my husband like we were idiots. I explained when we purchased the sectional we were told the fabric we chose would last a lifetime. Obviously that was not the case. We reordered a new sectional with new fabric. When it came in, it was not correct. I called the store and explained the situation and they argues, said it was ordered correct. The person I spoke with said he would call me later in the day after he looked into the issue. When he called me back, he asked me to send him photos. After I did, his response was I guess you aren't crazy. Not only am I not crazy, but Peiroways is incredibly unprofessional and rude and I will NEVER do business with them again. I also advise that if you took the time to read this, you also choose not to do business with them.

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Matthew Laramee· 1★ · 2 years ago

Horrific customer service. The owner Mike verbally attacked a family member when there was an issue with the fabric wearing. It was extremely unprofessional. They do not deserve the business of good people when they make mistakes on the sales side then blame the customer. Save your frustration and go elsewhere.

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