Quality Mattress Outlet

This is the 3rd time i have purchased a matress from this place , the first 2 experiences went very well. This time after a couple months the material was pulling off the mattress so i decided to go to the store with pictures of the mattress, well this manager or whoever she was , was not the people i delt with before. She kept telling me the same thing over and over that it’s a manufacturers problem. i asked can u help me in any way?? she says it’s a manufacturers problems i said i’m talking to you i bought it here maybe they would replace the matress, she said (not in business for 25 yrs by giving mattress away for free. told here i’m putting this on reviews she started yelling saying i’m threatening her . i said i’m putting it on reviews. at that time this guy came out from back and ask me to leave i began walking towards the doors and she is still babbling on and on i will not be spending any more money in that store

This mattress buying experience was the best I’ve ever had! Wonderful staff and fair pricing! They didn’t mind me taking my time and trying the different models on display. I am so pleased! I bought a Softer mattress then the old one I currently had. When the mattress was delivered, and I went to lay down and the bed felt exactly like the model in the store. It was perfect to lay on! My son kicked me out and I had to sleep on the couch. We had to go back for another so he would sleep in his own room. Don’t buy a mattress from this store unless you can get one for the whole family! The kids will be jealous if you don’t get them one as well!

This mattress buying experience was a complete nightmare. I am so upset. I bought a medium firm. A mattress was delivered and I went to lay down and the bed felt like a wooden board. It hurt to lay on it. I had to sleep in my daughter's room and my husband slept on the couch. We had to scrounge up another $700 for another mattress to purchase at another mattress store so we could eventually lay down and sleep on. I called to notify an employee at the mattress store to return the defected mattress. I was told that they do not take returns to deal with it and to purchase a pillow top mattress topper. Why do I need to purchase a pillow topper after purchasing what I thought was a comfortable mattress. I had also requested that the mattress have a cooling gel inside and for the no transfer movement. That was an extra $200. It wasn't cooling and you could feel movement throughout the mattress. Never again. What a nightmare. I warn everyone not to go near this mattress store.

This is the most uncomfortable mattress I have ever purchased. It was so hard I couldn't sleep on it! I don't understand how the owner sleeps at night knowing how that they screw their customers over. I called to return the Mattress and I was told they don't accept any returns. The woman that I spoke to didn't even say sorry for the experience I was having. She just blew me over and told me to buy a pillow topper for my mattress. What they don't tell you is that they do not offer a comfort guarantee and they do not accept returns on any merchandise. You get a slip of paper after you buy a mattress that says this. I tried to dispute the charges on my credit card. They must have had this done to them before because they knew exactly what to do to get out of that as well. I will never purchase another mattress in there again. My kids now need new mattresses and I will be going elsewhere. So upset! Do yourself a favor and go somewhere else for a mattress. I don't want to see anyone go through what I went through.

Michelle was so helpful at our first visit we decided to go back and purchase our new mattress from their business. She educated us on the construction of the mattresses and met us at their warehouse the same day to pick it up. We are so grateful for the excellent customer experience. Thank you!