Raymour & Flanigan Furniture and Mattress Outlet

We had a wonderful experience at Raymour & Flanigan thanks to Glen. He was patient, knowledgeable, and never pressured us once. He explained the differences between the mattresses in a way we could really understand. Glen took the time to make sure we were comfortable, encouraged us to properly test the mattresses, and helped us choose what was best for us - not just the most expensive. We truly appreciated his kindness and professionalism and would gladly recommend Glen to anyone shopping at Raymour & Flanigan! In fact, honestly I would go to Raymour and Flanagan just so I could have Glenn help me... that's how much I trust him and appreciate his willingness to go the extra mile for his customers.

Everything from beginning to end with my visit at Raymour & Flanigan was perfect. Glen was awesome. Very personable and helpful, but not pushy. Everything was explained and understood. Thank you so much for all your help! I would highly recommend Raymour & Flanigan

I purchased a recliner sofa 10 months ago with no issue. Early June of this year I purchased a new bed frame and mattress during a “mattress sale” as displayed by a large poster in their window at the R & F Outlet location on Route 9 in Manalapan NJ. After a week of trying out the new mattress, it was decidedly too soft and not very comfortable. I went in store to see what my options were and after the one salon the floor told me to go to customer service - which I did. After explaining to the woman at the desk what my experience was and would like to talk to someone about exchanging the mattress for a firmer one (expecting it would be an increase in cost was not an issue). What is an issue is that she had to call a store manager on the phone to get my options. The manager called back laying out all the additional fees because I didn’t purchase ( the mattress protection plan” and that any exchange must adhere to a new purchase of equal or greater value (again no issue there) but mandatory purchase of $125 “protection plan” which allows for the exchange, a pick up and delivery fee of $125 (originally the delivery fee was $80) and that I would have to wait for it …. Schedule an appointment with “ Kristen” when she was available In Store when another manager was there. I asked when will she be in store I can come back - turns out she was already at that location — in the office. I was told another manager needs to be there so there would be no interruptions??? Made no sense. I do not fault the rep at the desk as she was just relating this Kristen the managers guidelines but what a lack of customer service and lack of customer care to deal with someone who just wanted to purchase a new mattress. Instead I get a list of mandatory fees and have to schedule a time to come back when it was convenient for this manager to come out of the office. I bought sofa recliner, referred two separate family members to this store ( who also bought sofas, sectionals and chair) Think twice about dealing with this location and the extra cost of “protection plans and delivery and restock fees”. You end up paying more in the end and do not get a deal and on top of it poor customer service from the managers.

We were look for a living room set for my mother's house and found a great deal at Raymour & Flanagan Outlet.

Mary Jo was incredibly helpful and patient as we tried to find the right new couch to go in our home. She answered all our questions and offered very helpful suggestions. We’re excited for the new couch!