Raymour & Flanigan
Exton, PA
Raymour & Flanigan offers a wide range of furniture and home decor products, including living room, bedroom, dining, office, and outdoor furniture, as well as mattresses and rugs.
Raymour & Flanigan offers 0% APR financing for 72 months on qualifying bedding purchases with their Credit Account.
Price range not yet reported
Real Google reviews from nearby shoppers
Average rating 4.8 · 2879 reviews
Last updated Aug 24, 2026
We had tried another furniture store prior to this one and, even though we'd purchased from that store many years ago, we weren't impressed. The immediate sense of, "this place is so much better" hit us when we walked in to Raymour and Flanigan and were greeted by Katie. Her relaxed approach gave us the freedom to look around unhindered but the information we needed when we needed it. I felt at ease and genuinely helped with this purchase of a sofa. We will be back!
View on GoogleJonny my sales person was extremely knowledgeable and helpful. He took the time to sit and answer all my questions and more I didn't even remember to ask. I can't wait to get my new chair. Raymore is very accommodating with delivery time and costs. Thank you.
View on GoogleThis store epitomizes an Absolute Gold Standard in customer service. As of late, gone are the days when employees/representatives of a company were genuinely invested on their customers, when they were kind, courteous, attentive, in-tune, service-oriented and placed the customer's interest anove their own. This store actually embodies ALL of those amazing qualities. I've practically never experienced such a high level of customer service. One R&F rep, AC Cosme, took the time to personally help me reconstruct a lost order, located pieces that were out of stock, comformed discounted sale prices, and got us back on schedule by coordinating the delivery with the move-in date to our new house. Despite my frustrations with the sometimes glitchy online system, AC remained consistently knowledgable, professional and reassuring. He truly RESOLVED the matter IN FULL. He was exquisitely polite, humble and remained constantly in the mode of service. It is my great hope that the store manager and regional manager see this review and understand what an incredibly rare and valuable employee they have in AC. Our sincere thanks to R&F for helping us secure exactly what we needed in real time.
View on GoogleMy initial visit was with AC who took time to explain to me the differences in mattresses from the sleep Style, firmness, kinds of mattress covers, #Warranty explanations, the works. I was unable to complete sales that day and came back to work with AC again, but he was not there. I worked with John and he was just as helpful and courteous in completing the sale. he showed me how AC would get credit towards sale with him to ensure shared credit this is why I shop here⭐️
View on GoogleDefinitely consider shopping elsewhere. Went in on 10/16/25 to order a sofa. All seemed ok until I was trying to complete the purchase. This is where it went downhill. The store personnel were completely flustered because their computer system had gone through a major upgrade. Everything they had to do, they had to call someone to walk them through it. Even the Store Personnel admitted they should have shutdown for a few days to be better prepared/trained on the new system. After some time, all seemed good. Delivery was scheduled for Monday October 20th between 1-4. Monday 1-4 came and went. No call, no text. Silence. Called Customer Service who didn’t help and only said “well they could be running late.” A little after 5:00, they arrived and immediately asked me if someone called. Nope of course not. That would be easy. Why…whatsup? We don’t have your entire sofa? What do you mean? We are missing two pieces. Why? We don’t know. Do you still want them? Thought about declining but we have no sofa since Raymour said the room needed to be cleared out prior, so yes I guess I’ll take what you have. The delivery guys bring in the pieces. They had an extra piece that had to be rejected too. The guys didn’t put the pieces together fully. Didn’t connect the sectional pieces together at all. Didn’t run the wire in the hidden chases, meant for that purpose. They were obviously in a hurry and didn’t care. I walk outside to get the mail, to find my lawn damaged. I check the ring camera and see the driver tried to back the huge truck up my driveway and completely missed. Awesome….more stuff to deal with. I contact my salesperson, who TBH was great especially since he was new. The submit a claim for the lawn damage (still haven’t heard anything) and he says the store manager has me setup to receive the other items on Friday and to expect a delivery time the night before. Well that doesn’t happen so I call customer service and they tell me there new system is cancelling deliveries without their knowledge. They will need to reschedule for Monday (and hope they can get the furniture from New York by then). I love people telling me they hope they can do something. Well I have no choice so I agree but I ask about compensation for all the things going wrong. The customer service manager offers me the delivery charge back but also wants that to cover my lawn damage. I laugh as I know no landscaper is going to fix my lawn for less than $250 and I still have all the aggravation from the original delivery plus now another missed delivery. I accept the $250 deliver charge waiver but tell her the lawn is a separate issue and needs to be handled accordingly. I also explain that $250 does not cover my aggravation and am still upset, but she said that’s all she was willing to do. We finally get out furniture on Oct 27 but by the end of the week I still haven’t seen a credit for the rejected sofa piece or the delivery fee. Again I have to call but ultimately the salesperson gets this taken care of. I’m still waiting on my lawn to be repaired but hopefully they take care of it. I’ll update this post when/if that happens. Update 12/26/2025: I have received the credit for the rejected sofa piece but have not received the credit for the delivery fee. I called on 12/22 asking for an update and was simply told they would send a note to the credit department :( Also after pressing the delivery division, they are issuing me a settlement payment for the lawn damage. It shouldn’t be this hard to make things right with your customers. Sad. Update 10-Feb-2026: I still haven’t received the settlement payment :(
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