Raymour & Flanigan Furniture and Mattress Store

DO NOT SHOP HERE unless you want to be subject to the WORST customer service department ever. I purchased a two-piece modular couch here on November 8th. Raymour guarantees to deliver your furniture in 7 days or less. So tell me why I am now recieving my couch in two different parts, one being delivered to me SEVENTEEN days after purchase even though it was IN STOCK, and one piece having to be picked up BY ME 21 days after purchase. In the time between purchasing (I paid in full, btw, $1588) and now, I consistently had to reach out to my salesperson and the store for answers and updates as to where my couch was. Not ONCE did the store contact me when they said they would. If I hadn’t harrassed them about my purchase, I probably still wouldn’t have it. My salesperson Robert was my only point of contact, and he was having to pressure his managers to get me answers. The manager Mohammed was entirely unhelpful, flippant, and unnattentive. He simply does not care. After the way I was treated I should be getting this damn couch for free. I’m giving this place two stars ONLY because my salesperson Robert was kind and apologetic throughout the whole process and did his best with this catastrophically unprofessional management, and because the couch is very good quality and I actually love it. There is so much more I could add to this, just please don’t shop here.

Luis Gonzalez at Raymond & Flanigan provided an outstanding experience from start to finish. He was friendly, knowledgeable, patient, and took the time to help me find exactly what I was looking for. His professionalism and excellent customer service made the entire process easy and stress-free. I highly recommend Luis to anyone shopping for furniture. Thank you for all your help!

I was in the market for a new mattress & bedroom set to redo my bedroom. I had a prior bad experience with Raymour in Elizabeth NJ, but I decided to give it another try. I went into the Secaucus store during a slow time in the middle of the week. I was greeted immediately by Luis who was eager to help me in my search. Luis was patient, informative, and friendly during the entire process. Luis took the time out to help me find the proper mattress by having me try numerous models/makes. During my purchase process Luis and manager Junior made the experience go as smooth as possible. This was a truly wonderful shopping experience compared to the nightmare I faced in Elizabeth. I look forward to me next purchase and dealing with the pleasant staff.

Great selection of sofas. Salespeople give you time to make your own selection and are not overly bearing. The delivery was smooth as well. Our sofa literally came 2 days later.

I had an outstanding shopping experience at Raymour and Flanigan thanks to Luis Gonzalez. From the moment I walked into the showroom, they were incredibly welcoming without being pushy. They took the time to listen to exactly what I was looking for in my and patiently walked me through different fabrics and style options. Thanks to their expertise, I felt completely confident in my purchase.