Royal Furniture

Gwendolyn Stewart is great!! She got us in and out quickly. Great customer service!!! Very friendly and knowledgeable about the financing. Ask for her when you come!! We're very satisfied!!! Love our new furniture!!!

Royal made my experience nothing short of amazing! Customer service was amazing and the staff very friendly and knowledgeable. I’d like to give a HUGE S/O to Ms. Nikki, the manager Byron C. and the young lady at the front desk Jalyn Royal is alright with me.

Terrible experience. Bought a whole furniture bed set since last year. The bed frame broke a week into using it we fixed it. Then a few months later we moved out of our apartment and into a house the bed frame broke again no matter how much times we tried to fix it. When had a warranty and they refused to do anything to help us because we moved (crazy). They gave us a number of a person that they guaranteed could fix the frame for us and the number isn’t working, when we tried to call. This place is full of scammers and faulty furniture that the workers don’t want to deal with. My husband and I have gone there many times looking for help and still nothing! We are also still paying off this furniture set we can’t even use and have been sleeping in the living room because of it. Beware!!! Do not buy here !!! I’ll contacting the better buisness bureau and corporate next.

Gwendolyn was amazing . Had great customer service and she had me in and out within 25 minutes. I had an amazing experience with her at Royal Furniture. Thank you Ms. Gwen

They told us in store that our furniture wouldn’t be delivered til July 22. They showed up today, July 20, and left the furniture in the carport. No one bothered to call myself or my husband. I’m 20 weeks pregnant and can’t haul a reclining sofa into my house, thus paying Royal for delivery. Guess I wasted $100 on delivery. The furniture is probably nice, but I gotta wait 2 hours to get some help to move it inside. Never buying anything from Royal again. Update: the loveseat has a hole in it and the back is broken. So basically I got ripped off on delivery AND a busted loveseat. Naturally no one will answer the phone. Update 2, July 31: see from the response below that Royal Furniture has promised us a new loveseat and refund the delivery charge, except David Houston has failed to return calls or emails confirming when we will receive the new loveseat or the refund, and half the time the receptionist won’t even answer. This is absurd and I am still stuck with a broken loveseat taking up space in my living room. Do not buy from Royal. I’m including screenshots of the response from Royal as well. Final update: we did finally get our loveseat replaced, which happened 2 days after I explained I would either do a chargeback or go to small claims court. Funny how suddenly they were happy to communicate at that point. I did also get the delivery fee refunded, which required going to the store, where no one at the front desk was wearing a mask. During a pandemic. So that was super disappointing. Anyway, while it did get resolved, it took 28 phone calls and 9 emails, none of which were ever returned and it was just me calling and emailing constantly. Doesn’t really matter if the deals are good if it’s such a nightmare to work with them. So while yes, it is resolved, I’m letting the 28 unreturned phone calls and 9 unreturned emails be the reason my rating remains one star.