Anissa L.· 3★ · 2 months ago
3.5/5
My main frustration was with the delivery team. Passive and unreliable service. Canceled first scheduled delivery with short notice. An hour late to the second scheduled delivery. The delivery hour is between 8am-2pm only, which I was not aware of when I purchased the service. I was told I was able to schedule delivery later in the afternoon.
The mattress store itself was nice. I was able to try out several brands. I recommend bringing your own pillow so you know how you'll lay at home. I also recommend doing your research on the brands before coming in as the team member is only there to guide you to the brands. He'll answer your questions though.
Overall, I recommend trying the mattresses at this store before committing to it.
View on GoogleYabusted92jaloppy 410· 5★ · a week ago
All I have to leave in this review is look for Stan!! The moment I stepped in, he knew literally everything about my issues with my sleep and my mattress without me needing to tell him much. He also gave me the perfect option (winkbed) of a mattress to make sure I’m sleeping better in addition to a discount. This guy knows his stuff and you won’t regret coming to this place if you’re lost and don’t know where to choose from.
View on GoogleRoss Weijer· 5★ · 2 months ago
If you are looking for a new bed, I cannot recommend Stan at Sandman Sleep enough. Stan is incredibly knowledgeable about many facets of what promotes healthy sleep ( mattress make up, sheet material, type of frame, type of pillow ) and he is more than willing to share this knowledge with you. However, and this is probably what I appreciate most, Stan is not a pushy person who is just trying to sell you something. He asks questions, listens, and shares about his own experience when relevant, but he doesn't try to get you to buy anything necessarily. The conversations my girlfriend and I had with him were absolutely crucial in our decision to get a bed with an adjustable frame, something that has improved the quality of sleep both of us have by an insanely noticeable quality. Give this man your time and your business, you will not be disappointed.
View on GoogleIrena H· 5★ · 3 months ago
After a truly disappointing experience with another store, my husband and I were determined to find a place where we could actually try a mattress in person before buying — especially important for me because of chronic back, shoulder, and neck pain. I can’t take chances when it comes to sleep.
That’s how we ended up walking into Sandman Sleep in Chicago. From the moment we walked in (near closing time, no less), we were welcomed with genuine warmth and expertise. Stanley quickly put us at ease, asking thoughtful questions to understand our needs rather than just pushing a sale. He guided us through the options with a perfect balance of professionalism and relaxed conversation, making it easy to feel confident in our decision.
It was the perfect mix of professional and relaxed — the kind of service that makes you feel like you’re in the hands of someone who truly cares.
We ended up choosing a WinkBeds mattress, and the whole process — from ordering to delivery — was seamless. Handmade for us, delivered in just a few business days, with clear communication every step of the way.
In a world where so much shopping has gone impersonal and online, Sandman Sleep reminded me how valuable it is to have that human connection, to actually try a mattress, and to walk out knowing you’ve made the right choice.
This review is based on our fantastic buying experience, and I’ll update it in a couple of months once we’ve really lived with our new bed. But for now, I can honestly say: thank you, Stanley, and thank you Sandman Sleep, for making what could have been a stressful purchase into an absolute pleasure.
View on GoogleChristine Swinson· 5★ · 2 months ago
Stanley was a great help when we came in to buy a new mattress! He asked what our preferences were and told us the exact mattresses to test out and was extremely knowledgeable about every last one of them. Now we’re so excited to get our new mattress! Highly recommend Sandman Sleep and Stanley!
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