Sleep Number

Another fantastic experience, 10 years after I purchased my first Sleep Number bed. I transitioned from the Sleep Number Performance P6 to the Sleep Number Limited Edition, and I couldn’t be happier with my decision. The technology has advanced significantly, allowing the bed to monitor my heart rate and movement throughout the night, providing me with a sleep score every morning. I highly recommend visiting a Sleep Number store and trying out a bed. Make sure to let the staff find your perfect Sleep Number bed.

While their beds are good, their customer service after you buy the bed is terrible. The bed is under warranty for 10 or more years, but each year you have the bed, it pays for less and less of the cost of any of the parts. Labor is not included in the warranty and in order to even make an appointment for service of the bed, you have to pay $190 ahead of time. Any repair people we have come to our house don’t require payment until they have come to the house, but not the Sleep Number co. We talked with the repair department for Sleep Number several times. One of the representatives was rude during the whole conversation. It was suggested we need to replace the pump in one of the conversations and they sent us an email about how to do that ourselves. The next person we talked to said that if we replaced it ourselves, that would void the warranty. We tried to talk to a manager at the store we bought the bed at and he said that is a different department and he doesn’t have any input into that aspect of things, plus the repair department isn’t even open on Sundays. With the amount of money you spend on these beds, they owe customers far better service than this

Kristine was super helpful and knowledgeable about all the bed options and accessories. More importantly, she gave honest opinions without overselling on the many items we discussed. Walked away very happy and excited for our new bed!

If you're able to pay for a really awesome bed, I would check this place out. Also, the manager James is so friendly and knowledgeable, which adds to the whole experience.

My partner and I bought a Sleep Number with the adjustable base for around 5,500. We were expecting an incredible bed, especially for that price. After a week of having said bed, my side started to deflate. We tried all the trouble shooting methods on the website. Customer service has NOT helped. Nothing has worked. We are incredibly disappointed and dissatisfied. We are going to return our bed, as we expected so much more. For a company thats been around for a while and advertises "luxury" beds, there should be better customer service and they shouldn't have beds that stop working after a single week! Please do not make the mistake my partner and I made.