Sleep Number

Let me start by saying I hate shopping for mattresses and have purchased over 30 mattresses in the past 40 years. The last several (7) beds have been Sleep Number beds, including (2) within the past year. I can't say enough about the most positive experience my wife and I had working with the staff at the Ridgedale Mall location. Our sales person (Nick) was by far the most knowledgeable, patient and customer focused sales peeson I have worked with. He was extremely helpful in making sure both my wife and I recognized we have different sleep needs and determined the best system that would accommodate both our needs. His follow through from the initial contact to helping us navigate some challenging delivery requirements, as well as guiding us through the individual setup process was outstanding. I strongly recommend working with the Ridgedale location and with Nick.

Bought my 3rd and last bed from sleep number. Our first, almost 10 years old is a tank; and still working. I’ve recommended them because of this. But it’s clear these new beds are geared towards shareholder profits. Our pump stopped working and I had to pay $300 for a new one, or the bed is basically bricked. Tough paying 10% on your bed a year and a half later.

Justin and Laurance, absolutely did a great job setting my sleep number up. They brought everything into my home with care and precision. This is the team you want taking care of such an important investment. I definitely was fortunate these were the two men to help me!

I purchased a bed from Nick last year and had a great experience. When my mother was having trouble with her 20 year old mattress, I brought her to Nick and he spent a lot of time with her explaining how to get the most out of her current mattress. From the beginning Nick knew she was not going to spend a dime in her store but he treated her with kindness and his years of sleeping knowledge. Thanks Nick!

Came in to look at a bed and the store manager Nick was so beyond rude and pushy. He was very passive aggressive towards me and my wife and it made us very uncomfortable. He’s the kind of guy who doesn’t care about his customers and only sees customers as money bags and has no regards for human decency. We were very disappointed in our store experience and wish we had a different salesman. We were ready to go in and buy their newest cooling bed but his attitude and demeanor made us go another way and shop for beds elsewhere. I wish things would have gone differently as we were beyond excited to buy our first sleep number bed, but Nick was so rude we couldn’t. We are still interested in sleep number but now are going to try another store hoping for a better experience. Do better at hiring managers sleep number!!!!!