Sleep Number

Purchased my sleep number bed from Tom, and boy, was he sharp!! Super knowledgeable. Super friendly. Answered every single question and I had and even reminded me that there was no dumb question out there and to ask away! If you are in the market for a new mattress, deal with Tom!

Jamison sold us our bed in 2021 and was VERY helpful setting us up for our move. Keep him around and happy as he has a wonderful customer service approach and attitude!

Great service, give you the time to make a decision without feeling rushed. Felt really comfortable shopping there.

May update depending on final experience but so far it's been less than great. Purchased set during Lab Day sale and was reassured delivery would be by 9/18, which was important as it's for someone getting out of hospital/long-term care and needed the elevated bed. Sleep Number scheduled delivery with a third party delivery company and somehow included a very old phone # from a sale 20 years before so of course there as no answer. They didn't contact the office to see if there was an alternate number - they just moved on and rescheduled for more than two weeks later. This was not due to any error on our part - we clearly gave the correct # and I confirmed it again when I called in to see what happened. It was a system/interface issue. To their credit they did wave the delivery fee and moved up the delivery to ten days out. For most consumers, you should base your purchase on the quality of the bed and support and not just the delivery. Two weeks is a small % of the total time the bed will be used and furniture deliveries in general require notoriously long lead times. Still, for such a premium price we should be able to expect better issue resolution. We can call in every few days to see if there's been a cancellation but it feels like I'm doing their job. There's no other option than to cancel so keep that in mind if issue resolution is important to you.

Worse mattress I ever bought. I think they bought it from China for $40 then sold it to me for $400