Silly BC· 5★ · 2026-06-29T19:12:23.136025035Z
We had ordered a bed back in April to be delivered on June 22. When I called the Friday before I was told that the order hadn’t gone through. I spoke to Matt explained the situation and he was able to resolve and have it delivered to us on that day. He was amazing at helping us and keeping us updated. He fixed the problem I can’t thank him enough. What could’ve been a disaster was saved by Matt. He was so professional, caring, and very amicable to deal with.
View on GoogleCates Bug· 1★ · 2026-06-03T18:03:47.393579298Z
We were overcharged, sent the wrong product, obfuscated, and now stonewalled.
On May 17, we went to the store and chose a queen mattress + ease — easy enough, the store has pretty limited selection. When we went to check out, Matt (Matthew Ward, store manager) stepped in and took over the transaction. He said the delivery could arrive to us by May 20. We stated that we wanted the queen mattress + ease, at least twice, but when Matt rang us up he produced a final price over $2000 higher than what we'd been quoted. As I reviewed the receipt, Matt repeatedly tried to explain it away as my not understanding the shipping fee. (He also commented on how young I look, so I don't think the whiff of condescension was entirely my imagination.) Other customers had entered the store at that point, so we stepped out to review it on our end so that Matt could help them.
Within an hour, we'd figured it out: Matt had charged for an Ergo Smart base, which we never ordered and stated that we did not want. At this point, I returned to the store and explained that we didn't want the Ergo Smart base, only the mattress + ease. I received verbal confirmation from Matt that he would correct the order right away, and refund us the $2000 he had incorrectly charged us. He refused to issue that refund until after the bed had arrived.
We didn't get a call to confirm delivery until May 19, at which point we were told that — due to the need to correct the delivery — there would be a delay in shipping until May 28. We were forced to cut our vacation short to get back in time for that date. On May 27, on our way home, we called the main office for the details of our delivery, and were told that we'd be getting a mattress and Ergo Smart base on May 28. When we explained that wasn't what we'd ordered, they noted that there had been a correction on the order (over 12 hours after I'd requested it) but it didn't go through in time to prevent the Ergo Smart base being sent. We asked to cancel the order, and dispatch told us that we should make sure that the wrong bed did not get unloaded into our home, because the store wouldn't accept our return if it'd been slept on. We called dispatch on May 27, and again on May 28, asking to cancel the delivery, and both times we were told it'd be cancelled. However, on the evening of May 28, the truck still showed up with the wrong bed — so the complete failure to communicate wasted their drivers' time as well as ours. We refused the delivery and called the store to get an updated estimate of the timing. They didn't answer. We visited the store, and were politely informed there was nothing they could do. We texted Matt, and called him, and got vague or nonexistent answers.
At this point, June 3, we don't have a new bed. We don't have a delivery date. We don't have the refund we're owed. We're exhausted, and we're giving the company 24 more hours before we tell the credit card company to stop the charge so we can go buy a bed elsewhere. Obviously Matt has 0 motivation to correct the error that works in his favor, as he has made abundantly clear throughout this process.
Reposting this from Yelp in the hope it helps others.
View on GoogleAdam Adawy· 5★ · 2026-06-25T20:24:30.760085026Z
Bryan was absolutely spectacular to work with found the right fit for what I needed and made the entire process from start to finish absolutely seamless and stress free! I highly recommend the LuxBreeze line. Worth every penny!
View on GoogleLawrence Milo· 5★ · 2026-05-05T13:03:33.593074864Z
After 18 years with our first Tempur-Pedic mattress, we had to finally replace it. It served us very well all this time.
After researching mattresses online, we ventured out in search of a new one. We learned that there was a flagship Tempur-Pedic store nearby, so we decided to stop in and check out what they have given how much we liked our old mattress. Knowing that technologies change and the offerings and quality of brands do as well, our plan was to check out mattresses from multiple brands in the next few weeks and then make a decision.
No surprise, our first stop was the Tempur-Pedic store, and they did not disappoint with the industry-leading comfort as we tried their mattresses. Compared to 18 years ago, there were many more offerings in terms of firmness, ammenities, and construction - they now even have a memory foam-coil hybrid - so we had our work cut out for us.
I am not usually inclined to post reviews, however, I am making an exception due to our pleasant experience. The sales representative, Jim Brovelli, a retired public school teacher and principal, was a genuine pleasure to work with. He was knowledgable about each type of mattress, offered suggestions of what to look for in terms of ensuring that we found a mattress that will provide the appropriate body support, and gave us ample time to try each mattress. He never tried to up-sell us and was honest with us regarding things like the base - indicating (unprompted) that the base we have from our old Tempur-Pedic would not need to be replaced and that it would be a waste of money to buy a new one when the old one is still in great shape. Jim's sense of humor was very much appreciated (and refreshing). At no point did we feel pressured into anything. If we had, we would have promptly walked out the door.
Needless to say, we did not end up going to check out other mattress brands, like we intended. Instead, we ended up purchasing the Luxe Breeze 2.0.. Thank you Jim for a pleasant purchase experience, we look forward to the next 18 years with our new mattress!
View on GoogleGary Jordan· 5★ · 2025-10-20T02:22:03.279575720Z
I visited the store on 2 different Fridays before buying on the third Friday visit. The first visit I was alone and spent over 2 hours trying different models and discussing the Tempur-Pedic mattresses and adjustable bases with a well informed, patient salesperson Jim Brovelli. Next visit I returned with my spouse and we tried the mattresses, determining what met our needs for a split king with adjustable bases. Jim assisted us. On the third visit I bought the luxe breeze split king with ergo adjustable bases. It was an absolute pleasurable experience due to Jim. I am expecting delivery midweek.
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