Tempur-Pedic Flagship Store

We are very happy with the stores overall customer service. From the moment we walked in all staff always greeted and gave us their undivided attention. Predeta was our sales rep and she was very knowledgeable, helpful, and followed up with the order status for us. She went above and beyond for our order after some minor hiccups, and we were pleasantly pleased with the customer service.

Brian in San Ramon store recommended LuxAdapt Cal King mattress for my back issue. And it works magic as my back pain is gone after the 1st night, while supposedly it would take 30 days to break it in for optimal comfort. I would highly vouch for Tempurpedic as it’s worth every penny!

Extremely disappointing experience with both the store and delivery. I placed an order for a Lux Adapt Firm mattress and base on January 19, and I am still waiting for complete delivery. The first delivery attempt included a broken base, and a follow-up delivery missed the base entirely. Despite making 10+ calls to try to resolve this, the issue remains unresolved. To make matters worse, instead of receiving the missing base, I keep getting notifications for another mattress delivery, which only adds to the confusion and frustration. While the store manager did offer a discount—which I appreciate—it does not make up for the poor execution, repeated delivery failures, and lack of coordination. Adding insult to injury, I was informed that initiating a return due to this partial and mishandled delivery could still result in delivery charges, which is unacceptable given the circumstances. Overall, this has been a very frustrating and exhausting experience, and far below the level of service I expected from Tempur-Pedic. I expected significantly better communication, accountability, and customer care from a premium brand.

Predetta was so helpful and kind while we shopped for our tempurpedic products. The store is conveniently in Bishop Ranch shopping center and the store is spacious to try out beds and pillows.

Jeff was awesome! He was able to walk me and my husband through the different kinds of products and was so energetic and kind. Need the best sleep of your life? Head to tempurpedic and talk to Jeff!