Dublin, CA
Sleep Number offers a range of sleep products, including mattresses, bases, bedding, pillows, and furniture. They provide a 100-night trial, a 10-year limited warranty, and design their products to last 25 years. Their mattresses are tested 2.5 times longer than the national standard to ensure long-term durability.
Up to 20% off mattresses
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Real Google reviews from nearby shoppers
Average rating 4.3 · 48 reviews
Last updated Aug 24, 2026
My wife and I bought a Sleep Number bed and the customer service was amazing… until the 100-day trial ended. After that, we were on our own. The bed itself is less comfortable than a cheap air mattress. We both wake up sore every single day. The company keeps saying the bed “takes time to get used to” and “needs to break in.” It’s supposed to last 20 years — it’s been 3 years, and it has been terrible from day one. Electrical features stop working randomly, too. The problems don’t stop with the bed. We bought the $300 sheets, and they didn’t even last four months before falling apart. The pillows are trash as well. Honestly, every product we purchased from Sleep Number has felt like a scam. And don’t be fooled by the in-store display models — the beds in the showroom are nothing like what gets delivered to your home. Save your money. Please don’t purchase this bed or any of their products. We regret ever giving this company a chance. P.S. Funny that they respond on here with a call us message. We have called them more than 20 times to try and resolve the problems they say sorry cant help you... "We will have someone call you on a specific day" I confirm # and surprise surprise no one calls me back. Worst customer service.
View on GoogleI couldn’t be happier with my recent mattress purchase for my in-laws and the seamless delivery process! From start to finish, everything was handled professionally and efficiently. The ordering process with Tavin was straightforward, and he provided plenty of helpful information to guide me in choosing the perfect mattress that fit my budget. I also appreciated that I never felt any pressure from him during the process. Once I made my selection, I was promptly informed of the delivery timeline, which was both accurate and reliable. On delivery day, the team arrived right on time and handled everything with great care. They were courteous and respectful, ensuring the mattress was set up exactly where we wanted it. They even took the time to explain the care instructions and removed all the packaging, leaving the space spotless. The mattress itself is incredibly comfortable and has already made a noticeable difference in my in-laws sleep quality. Overall, this was a hassle-free experience, and I highly recommend both the product and the exceptional service to anyone in the market for a new mattress.
View on GoogleThe Downtown Dublin sign outside Sleep Number welcomes all visitors. It was too early to visit the store. Hopefully next time.
View on GoogleUpdated review: Sleep Number has changed their privacy invasion policy so that many features of your bed are no longer accessible unless you are willing to consent to them invading your privacy. For this reason I have changed my review score and updated my review. When a company treats your personal information like a product to be collected and used for profit, locking features away when you do not consent to their invasion of your privacy, then they stop getting my endorsement and won't get future money from me. The bed is now incredibly hard to use for my wife and I, because we have to share a remote-- and support told me that I couldn't even turn off features that were accessible only in the mobile app, and I'm not even able to factory reset the bed-- but because of their privacy invasion, I no longer have access to change those scheduled features. Let that sink in-- existing customers not only lost access to previously available features, but you can't even turn off bed heating now. When I called support, they advised me that they were getting a lot of calls from furious customers. Very disappointing corporate behavior. Old review: While I did have a positive review previously, between the tone deaf response from the business on this review, and the inability for Support to provide any kind of solution because of corporate policy, my previous review is completely irrelevant now.
View on GoogleMy mom and I went into Sleep Number in the Stoneridge Mall to look at beds. We met with an employee who was very helpful, patient and knowledgeable. We were allowed & encouraged to test out each bed to get a sense of what we liked. Andy, the store manager, was AWESOME! Such a friendly and funny guy! He knew everything and made it an overall wonderful experience for both of us. We asked tons of questions and took our time. We were not rushed at all, although they were pretty busy. We planned to test out the i8 smart beds, but ultimately purchased the i10 360 smart beds. We liked the i8, but loved the i10. My mom bought the split cal-king & I purchased a queen. We also bought mattress protectors and sheets to fit our beds. We cannot wait to receive our new mattresses!! We had a great experience and will definitely be back for future purchases! Thanks Andy & team!!
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