Tempur-Pedic Flagship Store

This Walnut Creek CA location is the best because they have Lois working here! The very best sales lady I have ever had a pleasure buying my mattress from she is very professional at helping you find the best mattress and best price she has a personal touch that’s very rare these days and helped me find exactly what I wanted and made it a great experience! Memorable to say the least because of how nice and easy it was to feel not pressured and come out with what I wanted and thank you!! Lois you make the experience so easy and comfortable and thank you so much to the team at The Walnut Creek location!!! Love my new Mattress!!

We went to the store just to feel the difference between the foam mattress and the hybrid one. The salesperson was so nice, accommodating to our needs and was able to find something that worked great for us. We ended up actually buying and with the financial offer the store gives, it allowed us to get the top of the line with a little monthly payment. It was way more than what we dreamed of.

Mark is an awesome guy, he is very friendly patient and knowledgeable. He really helped us guide in picking the best tempur-pedic mattress for our needs, and got us the best possible deal that helped save us a good chunk, highly recommend working with him.

We had such an amazing experience at the Tempur-Pedic store in Walnut Creek! Marina (the team lead) and Mark were incredible from start to finish. When we first came in a few weeks ago, they treated us with so much respect, no pressure, just genuinely helpful and informative. We instantly fell in love with the mattresses, but decided to go home and think about it. After sleeping on our old mattress (which we’ve had for 10 years 😅), we quickly realized how much we actually didn’t love it anymore. Everything Marina explained really stuck with us. Her perspective really hit home, if we spend about 1/3 of our lives sleeping, why wouldn’t we invest in something that supports our bodies and overall health? We came back and purchased the Tempur-Pedic ActiveBreeze King w/Ergo Base, and we couldn’t be more excited and confident in our decision. Huge thank you to Marina and Mark for making the whole experience so easy, comfortable, and positive. Highly recommend this team if you’re thinking about upgrading your sleep!

I’ve always pass by this Tempur-Pedic store in the Broadway Plaza Shopping Center in Walnut Creek and was often curious of what so special about these mattresses. It was Black Friday weekend, and they had a BOGO Free and 50% off specials on their pillows; it sure was a great opportunity for me to finally check this store out, plus my son was in the market for a new bed. The store was very clean and organized. We were welcomed by Mark and TJ. Mark informed us of the Black Friday Specials, even offered to give us a full demo which we gladly accepted. He had us lay down on 3 different mattresses, illustrating the different firmness, then Mark showed us all the bells and whistles of the bed base. We were amazed! At the end of the demo, we asked for quotes on a Twin XL which Mark provided reflecting the Black Friday discounts. We ask Mark if there was special financing, and they did at 60 Month 0% financing for Black Friday. My son applied and was pre-approved. There was something about Mark that we were so drawn to him, he was such a positive person, very knowledgeable, he answered all the questions we had, and most importantly, not once were we ever pressured to buy. I truly felt he was placing himself in the our shoes, having an understanding from a customer ‘s perspective. After giving us the quotes, we told Mark that we would think about it and get back to him. We did end up buying 4 Breeze pillows and a neck pillow after Mark fully explained the difference of each one. I was blown away with the level of exceptional customer service by the staff of this store which truly exceeded my expectations. I did have the opportunity to interact with TJ, Zubia, and Marina who were also so friendly and helpful as we were looking at other products such as the Teddy Bear made out of the Temper-Pedic material. After thoughtful consideration, and with Mark’s input, my son did end up purchasing an XL twin medium hybrid with a Tempur-Ego Power Base. Highly recommend this Flagship store for a positive customer experience! Special Shout to Mark who was readily available the entire time while we were there. Even after our store visit, Mark took calls from us responding to our purchase inquiries and advising the next steps of delivery. Now that’s what I call GREAT Customer Service!