The Original Mattress Factory

I had a mattress from this company when I was a kid, but now as an adult I was out looking for a decent mattress, I decided to go back to Original Mattress Factory. My family and I worked with Robby, he was very helpful, did not pressure us to buy the most expensive mattress or to buy that day. In fact I almost brought the basic line I liked and he was happy to sell it to us, before I laid on another one I loved the most and that choice to get the middle line brand, still no pressure to buy the more expensive even though I did by choice. Had extensive knowledge of each mattress I was interested in. I love my new mattress and boxspring, very helpful, friendly and service was incredible! My back and I thank you! Great location and the mattress is incredibly comfortable!

The salesperson was good to work with but I don't like the mattress. I've been sleeping on it for about a week. I can feel the springs and it hurts my hip. They don't accept returns so I'm stuck with it. They do offer to exchange it for a different one minus a 20% fee but I bought their top of the line mattress so I can only trade down to a lesser quality one.

I bought an adjustable mattress here. Tried the twin version out in the store and it seemed firm enough. When I got my mattress it was way too soft and hurt both our backs (my husband and I). When I told them, they offered a different mattress with me paying a restock fee, but since they only sold the one adjustable mattress, that wouldn't work and why should I pay a fee, when the mattress in the store was firm and the one I got was not. I have a friend who also got a softer mattress when it came than what she tried in the store and you see one of the reviews here says the same. I tried the mattress for at least an hour in the store, so I know the mattress was firm. After all this, they said they could tighten the covers on both sides, but that just made the mattress soft with a tight covering. They will answer this by offering me another mattress, but at the time they didn't have another adjustable bed mattress and I have since bought another mattress from the great Mattress Firm. If The Original Mattress Factory wants to make me happy, 1st they should have done that when I complained after I bought it, talking to the salesperson and the manager, but now they would need to refund my money and come get this piece of junk out of my hallway (still in the bag it came in, was only on my bed in an allergy cover for a week the first time (tried to give it a go) and only 2 nights after they tightened the coverings, it was the worst 2 nights I have ever had. Unless they have changed their policies on returns, don't buy from these people. Mattress Firm has a great return policy which I didn't have to use, because the mattress I received was exactly the same firmness as the one I tried in the store.

I took my sweet mama to buy a new mattress and was very pleased with the salesman who was patient and kind, explaining important features and helping her made the best selection for her. My husband and I had bought our mattress from this company a few years ago and wouldn't ever buy a mattress from anywhere else again. They make the best mattresses you can buy.

What a refreshing experience! A very educated salesman explained their product and the differences between selection. I'm a health nut and purchased a very expensive organic mattress 4 years ago for another room. I sure wish I knew about this place then! All quality construction and parts with very reasonable pricing. Delivery was a breeze also. I'm going to tell all my friends about this place! It's a real find.