Snellville, GA
The Original Mattress Factory offers a variety of mattresses and related products, emphasizing quality and customer satisfaction.
Current offers include special financing options and a satisfaction guarantee.
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Real Google reviews from nearby shoppers
Average rating 4.5 · 43 reviews
Last updated Aug 27, 2026
We came into Mattress Firm in search of a mattress for my sister who has a traumatic brain injury. Reginald was so patient and kind to us both. He took his time and was very knowledgeable. He didn’t rush my sister and recommended that she lay on the mattress and pick the one that felt good to her. His customer service was excellent!!! I will recommend Mattress Firm to others in search for a mattress.
View on GoogleMy daughter needed a new mattress so we came here because I've had bad experiences with other mattress places and thought going to a place where they make their own would be best and I was correct. The gentleman there was knowledgeable and helpful and in just 15 minutes we had a new mattress in the truck and on our way home. Also, my daughter loves her new mattress. She says it's so comfortable. Edit: Since the above visit I’ve purchased mattresses twice more for my other kids and each time the customer service was great, the prices fair, and the quality of the mattresses first rate.
View on GoogleTim Smalley is the best! Excellent customer service. He is super knowledgeable about the mattresses and how they are made in Marietta Georgia. Mattress covers, head/foot boards and more. Gave us a window for delivery and was there on time. Asked the guys to wear show covers and it was no problem. We would absolutely go back and tell friends and family.
View on GoogleWe replaced our older, heavy wood frame for something lighter. That gave us an easier change of bedding. We had an excellent 'walk-in' experience with the sales rep and got business done rather quickly to our satisfaction. The delivery was on time and done in a short time frame...
View on GoogleNew manager, outstanding. I've bought here before but definitely ask for Glorie! Every question answered. Not pushy or hurried. Probably one of the most knowledgeable salesperson I've met and there are great ones out there. But Glorie is truly outstanding. I had purchased a latex/memory foam mattress as so many people were purchasing, so much hype, but after sleeping on this type of mattress, no real support, allergenic, and foam no matter the advertising, becomes extremely warm, making sleeping not comfortable at all. The Original Mattress Factory and yes my initial reaction was....what a factory...mass production...? Actually they are made locally, very precisely. They use cotton, most natural, and cooling. Healthy. Glorie helped me pick the exact mattress perfect for us. I had also been on a quest for the perfect pillow..got those also. Just testing the mattresses is so important. Online mattress purchases are a gamble. These come with a free warranty. They are made to last.. Delivery options are perfect for whatever you need. Longest review I've written but really we all need sleep that is healing and restful. Very important purchase. Glorie simplified it. No pressure. She knows her products extremely well. Great manager. Prices are very, very reasonable.
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